Survey Program Manager

🕒 July 23

🇺🇸 United States – Remote

💵 $75k - $85k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📋 Program Manager

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Grace Hill

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏠 Real Estate

📚 Education

🏢 Enterprise

💰 Private Equity Round on 2014-08

Real Estate • Education • Enterprise

Grace Hill is a company that specializes in providing industry-specific policy, training, and assessment solutions designed to improve performance in the multifamily and commercial real estate sectors. Their offerings include comprehensive training content, mystery shopping services, survey tools, and reputation management solutions. Grace Hill is dedicated to helping multifamily property management companies and commercial real estate organizations enhance their performance through innovative solutions and expertise in real estate technology.

📋 Description

• The Survey Program Manager owns the end-to-end client experience for Grace Hill’s annual survey programs, from onboarding through results delivery. • This role gathers requirements, configures the platform, trains client administrators, launches each annual program, and manages execution through reporting, analysis, and results presentation. • This role is the client’s primary point of contact for annual survey delivery and partners with Customer Success to drive adoption, satisfaction, and renewal. • Manage end-to-end execution of Grace Hill’s annual survey programs, from launch through reporting and analysis. • Present survey results in 60-minute webinar or in-person sessions to senior client audiences, with clearly organized content, strong delivery, and confident live Q&A. • Communicate the value of PerformanceHQ and Grace Hill solutions through a consultative approach, positioning platform capabilities against client-specific challenges. • Develop and manage detailed program timelines, ensuring milestones are met across concurrent client cycles. • Monitor progress, identify risks early, and implement mitigation strategies.

🎯 Requirements

• Bachelor’s degree in business, social sciences, or a related field, or equivalent work experience • 2 to 5 years in SaaS implementation, survey delivery, project management, or client onboarding • Demonstrated ability to present data and results confidently to senior and executive audiences • Strong consultative communication skills, with the ability to explain technical concepts to non-technical audiences • Proven track record managing multiple concurrent programs and meeting deadlines in a fast-paced environment • Proficiency with CRM and project management software (Salesforce, Asana, Smartsheet) and G-Suite • Strong problem-solving skills and attention to detail • Ability to build rapport and maintain strong client relationships • Comfortable with occasional travel.

🏖️ Benefits

• health, dental and vision insurance • 401K • PTO • life insurance • disability insurance • more