Product Engineer

🕒 April 24

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Gradient Labs

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

Artificial Intelligence • B2B • SaaS

Gradient Labs is an AI-driven company focusing on automating complex customer support interactions through its powerful AI agent named Otto. This agent is designed to handle intricate customer inquiries by learning from written procedures, offering seamless integration into existing support platforms. Gradient Labs aims to enhance customer service efficiency while maintaining high satisfaction rates, enabling businesses to automate significant portions of their customer support processes without the need for coding or complex setups.

📋 Description

• Build the "Control Center": Develop the core interface where customers configure, instruct, and evaluate our AI agents. • Create Powerful Experiences: Design a product interface that is simple on the surface but enables complex functionality for Enterprise customers—similar to the UX depth of Notion or Figma. • Develop Internal Tooling: Build the back-office experiences our internal team uses to boost customer resolution rates. • Iterate Rapidly: Work within a fast-paced environment where we ship early, often, and multiple times a day. • Own the Stack: Work with a resilient tech stack including Go, PostgreSQL, Temporal, and Encore on the backend, and Next.js on the frontend.

🎯 Requirements

• Proven Experience: A track record of building complex, performant product interfaces iteratively, likely as a Senior or Staff Product Engineer at a tech scale-up. • Product Intuition: A deep interest in how autonomous AI agents are redefining UX and UI. • Foundational Mindset: The desire to be a cornerstone engineer for the company during its foundational years. • Resilience & Drive: A belief that almost anything is possible with hard work and an excitement for greenfield projects rather than a fear of ambiguity. • Collaborative Spirit: A "strong opinions, loosely held" approach to problem-solving and engineering.

🏖️ Benefits

• Over the next 10 years, every company will need to embrace AI-powered operations to stay competitive