Solutions Architect – Client-Facing

🕒 May 16

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Gravitee

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔌 API

🏢 Enterprise

☁️ SaaS

💰 $30M Series B on 2022-09

API • Enterprise • SaaS

Gravitee is a platform that provides comprehensive API management solutions, focusing on the effortless control of the API ecosystem. It supports both synchronous and asynchronous APIs, offering features such as API design, management, access, observability, productization, and deployment. With Gravitee, organizations can unify their API Management irrespective of the API styles, API Gateways, or event brokers implemented. The platform is cloud-agnostic and presents a universal governance layer on top of other API Gateways and event brokers, providing advanced capabilities like multi-gateway and multi-broker support, event-driven architecture, and AI-assisted APIs. Gravitee's solutions cater to a range of industries, including financial services, telecommunications, healthcare, and more, helping businesses to manage, secure, and monetize their API initiatives effectively.

📋 Description

• Help customers during their onboarding process with activities like Architecture design, product configuration, use case implementation • Effectively manage the tracking of top-tier customer projects and resolution and escalations on behalf of product and services • Ensure constant communication with customers and emerge as customer’s trusted technical advisor and a partner • Establish business value for customers and help them achieve the targets and ROI from the use of the Gravitee platform • Help existing customers to understand business case & value prop, also ensuring post-sales challenges/pitfalls are identified and mitigated into opportunities • Understand, advocate, and document customer’s use case, architecture, and roadmap • Champion and advocate for the customer within Gravitee. Follow up with Engineering and Product Management on customers’ product features and future roadmap needs and address them actively • Support the other Gravitee Teams with demonstrations, content creation, and marketing activities which will contribute to the Gravitee Platform being more widely adopted

🎯 Requirements

• Strong technical background within SaaS, cloud, platform, infrastructure, or software environments • Experience working with APIs, integrations, platform technologies, or modern cloud-native architectures • Hands-on experience implementing or deploying technical platforms into customer or production environments • Experience with Docker and/or Kubernetes deployments • Ability to understand customer architectures and design implementation approaches across cloud or on-prem environments • Strong troubleshooting and problem-solving skills across integrations, infrastructure, and platform deployments • Clear communicator who can explain technical concepts in a practical and understandable way • Comfortable working directly with customers, engineering teams, or internal stakeholders during implementations • Ability to travel when required

🏖️ Benefits

• Competitive medical coverage • Pension / 401k program options • Stock options - you build it, you own it • 25 days holiday + in-country national holidays • 3 mental health days + wellness allowance • Your birthday off 🎉 • Professional development budget to fuel your growth • Hybrid work culture with hubs across regions • Quarterly team events + annual offsite at an exciting location