Associate Technical Solutions Engineer

🕒 2 days ago

🏢🏡 London – Hybrid

💵 £35k - £45k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 Solutions Engineer

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Sensat

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🏢 Enterprise

🏠 Real Estate

🚗 Transport

Enterprise • Real Estate • Transport

Sensat is a platform that specializes in infrastructure visualization software, enabling users to visualize plans within a real-world context. This technology supports infrastructure projects by helping teams communicate technical findings clearly and efficiently, ultimately reducing time spent on project planning and evaluation. Sensat's tools are utilized across various sectors, including energy and rail, to promote better decision-making and collaboration among stakeholders.

📋 Description

• Own the Queues: Manage the incoming support queue (Intercom/Email) and the Professional Services Jira board; prioritising, triaging, and resolving tickets within SLA. • Investigate & Resolve: Dig into technical issues, writing SQL queries or python scripts and combing through logs to understand what's going wrong and why. Fix what you can; when something needs deeper engineering attention, hand it over cleanly with thorough investigation notes and replication steps. • Execute Technical Tasks: Handle a broad range of professional services requests, including: • - Generating data products (e.g., Digital Landscape™, GIS Contextual Layers). • - Configuring customer environments, including CDE syncs, SSO setup, and scripting bulk actions to automate repetitive configuration tasks. • - Performing geospatial data engineering tasks, such as fixing data CRS, cropping raster and vector files, cleaning data, applying georeferencing; using scripts and database tooling. • Find the "Why": Analyse ticket trends to surface patterns, bottlenecks, and recurring pain points, then bring those findings to the table. • Deliver Insights: Maintain dashboards tracking support and PS metrics, and share what you're seeing with the wider team. • Build Automation: When you spot something repetitive, automate it. Data fixes, reports, configuration tasks; if it happens twice, it shouldn't have to happen manually a third time. • Scale Knowledge: Write troubleshooting guides and reusable code snippets that make life easier for everyone, including future you.

🎯 Requirements

• Solid, hands-on experience with SQL and scripting languages such as Python and Go, for automation and ETL pipelines. • A Degree: (or equivalent practical experience) in a STEM subject such as Computer Science, Engineering, Mathematics, Physics, Geospatial Science, or a related technical discipline. • A "Detective" Mindset: You enjoy pulling a thread until you understand what's actually going on, and you have a knack for finding the simple explanation inside a complex problem. You write it up clearly when you do. • Communication that bridges teams: You can talk to an engineer about a bug and explain the same issue to a non-technical user without missing a beat. • Ownership & Proactivity: You don't wait to be told what to improve. You spot it, flag it, and often fix it. • Domain Familiarity: Some exposure to geospatial, GIS and Remote Sensing concepts (e.g., CRS, vector/raster data, point clouds) or CAD/BIM tools (e.g., AutoCAD, Revit, or similar). You don't need to be an expert; genuine curiosity and a willingness to learn matters more. • Bonus: Experience with support and ticketing tooling (Jira, Intercom, or similar).

🏖️ Benefits

• When Sensat succeeds, so will you, with significant equity share options • Take a break using your 30 days of annual leave (in addition to bank holidays) • A flexible working environment • Continue learning every day through your £500 personal development fund • Regular social events! We’ve been to the theatre, racing around the tracks go-karting, had movie nights, watched the London Symphony Orchestra, line dancing lessons and murder mystery... • We’ve got your back, be it immediate access to mental health support through Spill or enhanced Family Leave for those welcoming a new arrival, we support you throughout your journey here. • We care about our people and want to make essential healthcare accessible and affordable. That’s why we have an Opt-in Corporate health and wellbeing cash plan (offering up to £1700 in cash back annually) provided through BHSF. • We want to enable you to do your best work without having to think about whether your tech will work, so we'll set you up with a MacBook, mouse & keyboard and £250 towards setting up your WFH environment. • Pension: with Penfold. Employer contribution of 3%, employee contribution set at 5% but can be increased (relief at source or salary sacrifice). • Access to the benefits of our Fora office membership, including access to their gyms and fitness classes, events and dog friendly office • Other benefits including cycle to work scheme, season ticket loans, eye-care vouchers, payroll giving