Customer Success Manager

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🕒 April 7

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GroWrk

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤝 B2B

🏢 Enterprise

💰 Seed on 2022-02

SaaS • B2B • Enterprise

GroWrk is a global IT device lifecycle management platform that automates procurement, configuration, deployment, retrieval, storage, reuse, and recycling of hardware for remote and distributed workforces. The company offers a unified SaaS platform with API and 40+ integrations, pay-as-you-go services, SOC 2 Type 2 security, and global logistics covering 150+ countries to help companies scale hardware operations and ensure compliance. GroWrk targets startups through enterprise customers with features like zero-touch deployment, AI help desk, ROI tools, and consolidated inventory and compliance reporting.

📋 Description

• Own a portfolio of around 50 accounts in the EMEA region • Act as the primary point of contact post-sale • Build strong, long-term relationships with key stakeholders and decision-makers • Understand customer business goals and align them with product value • Lead and coordinate complex Onboardings • Ensure successful adoption of the platform and services • Define success milestones and track progress against them • Own the renewal process for Enterprise customers • Proactively manage renewals (90/60/30-day cadence) • Identify and mitigate churn risks early • Partner with Sales, Legal, and Finance on complex renewals and contracts • Identify expansion opportunities based on customer usage and needs • Lead high-priority escalations and critical customer issues • Monitor customer health metrics and usage • Maintain accurate account data in CRM and internal tools • Participate in QBRs, Success Reviews, and Executive-level meetings

🎯 Requirements

• 2-3+ years of experience in Customer Success, Account Management, or similar roles • Proven experience managing Enterprise Upper Mid Market / Large accounts • Experience working with customers in the EMEA region • Strong understanding of renewals, retention, and expansion strategies • Excellent communication skills (written and verbal) • Comfortable handling escalations and difficult conversations • Strong organizational and prioritization skills • Fluent in English (additional European languages are a plus)

🏖️ Benefits

• A 100% work-from-home position with a company that values and fosters personal and professional growth • Monthly payment in USD • 20 days of PTO and local national holidays • Company Equipment • Fixed Budget for expenses (healthcare, personal care or learning)