Absence Client Support Analyst

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October 31

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ComPsych

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Healthcare Insurance • Wellness • B2B

ComPsych is a leading provider of employee assistance programs (EAP), offering mental health and wellness services to employees and their families. The company focuses on improving workplace productivity by providing support services that help employees manage personal and work-related challenges. ComPsych's solutions include counseling, crisis intervention, and various wellness programs designed to enhance overall employee satisfaction and performance.

1001 - 5000 employees

Founded 1984

⚕️ Healthcare Insurance

🧘 Wellness

🤝 B2B

📋 Description

• Maintain a comprehensive knowledge of Family Medical Leave Act (FMLA) and related laws in all 50 states to efficiently administer our customers' FMLA and related policies. • Ensures risks associated with Absence operational processes are effectively identified, measured, monitored, and controlled. • Follows compliance practices for all operational policies and procedures as mandated by the state and federal guidelines and in coordination with our customer’s policies. • Uses proficient knowledge to provide guidance in the design, assessment, implementation and/or administration of moderately complex quality assurance/control programs, practices and policies. • Identifies and evaluates quality standards, measurements, and process improvements to ensure they are aligned with operational practices and regulatory requirements. • Administers quality assurance/control programs and communicates quality program decisions. • Partners with the Absence Training team to schedule and facilitate training with the possibility of administering training materials and events to meet quality requirements. • Briefs management on quality assurance/control review results, trends, studies, and initiatives, while also recommending courses of action. • Serves as a resource to team members and/or operations management and identifies appropriate issues for escalation. • Other duties as assigned.

🎯 Requirements

• Bachelor’s Degree required or 4 years of related experience. • A minimum 2 years of QA, Control and operations experience. • Exceptional verbal and written communication skills. • Quick thinking, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills. • Able to respond to requests and inquires in a professional and timely manner. • Computer literate and proficient in Microsoft Office Suite. • Demonstrated experience analyzing data, identifying trends, and recommending solutions. • Ability to manage multiple reviews in a fast-paced deadline driven environment while also prioritizing and organizing daily responsibilities in order to meet all deadlines. • Strong writing and communications, organizational, problem solving, and analytical skills. • The candidate should have the ability to establish credibility and strong partnerships with business leaders, control functions.

🏖️ Benefits

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more