Senior Strategic Account Manager

🕒 April 29

🏢🏡 London – Hybrid

⏰ Full Time

🟠 Senior

👔 Manager

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Gympass

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🧘 Wellness

🤝 B2B

☁️ SaaS

💰 $5.4M Venture Round on 2021-12

Wellness • B2B • SaaS

Gympass is a comprehensive corporate wellness platform that connects employees with a variety of fitness, mindfulness, nutrition, and sleep resources through flexible and cost-effective subscription plans. Offering access to a vast network of gyms, studios, virtual personal trainers, and wellness apps, Gympass is designed to enhance employee wellbeing and improve productivity, retention, and healthcare cost outcomes for businesses. By enabling companies to provide holistic wellness options, Gympass fosters healthier workplace environments and supports employees in maintaining balanced lifestyles both at work and at home.

📋 Description

• We are seeking a commercially driven and analytical Senior Manager - Strategic Accounts to join our Partners (Wishlist) team in London. • Reporting to the Wishlist Director, you will manage a portfolio of our most critical existing gym and studio partners. • Your mission is to secure sustainable retention and drive mutual growth by acting as a strategic consultant rather than just a point of contact. • You are the face of Wellhub for your partners. • You will be responsible for identifying new opportunities to expand our network density within existing accounts. • You are constantly looking for ways to bring fresh ideas to the table; whether it's a new marketing angle, a creative pricing structure, or an operational fix. • You will run margin analyses, design pricing strategies, and present data-driven business cases (MBRs/QBRs) that demonstrate ROI and new opportunities to our partners.

🎯 Requirements

• Experience: Minimum of 5+ years in Key Account Management, Customer Success, Partnerships or Management Consulting. • CRM Proficiency: Strong working knowledge of CRM systems, specifically Salesforce, is required. You must be comfortable managing a pipeline, creating dashboards, and using CRM data to drive efficiency. • Analytical Tools: Advanced proficiency in Excel/Google Sheets and presentation tools (PowerPoint/Google Slides) is non-negotiable. • Financial Literacy: Proven experience in running data sets and structuring commercial deals. You must be comfortable manipulating large datasets to extract commercial insights. • Innovation Track Record: Proven history of bringing new ideas to life. We want to hear examples of times you challenged the status quo or invented a new way of doing things that led to growth. • Relationship Management: Demonstrated success in managing complex accounts and influencing stakeholders at multiple levels (from GM to C-Level). A track record of retaining and growing high-value portfolios is essential. • Financial & Commercial Acumen: The ability to understand the partner's P&L, analyze margins, and structure deals that drive profitable growth for both parties. • Data Storytelling: The ability to take raw data and transform it into a visually compelling MBR/QBR deck that drives strategic decision-making. • Relationship Building (Multi-Level): The ambition to travel and build networks deep within a partner’s organization, not just relying on a single point of contact. • Interpersonal Impact: The ability to be personable, engaging, and empathetic. You build rapport quickly and maintain positive relationships even when dealing with difficult conversations. People buy into you as much as they buy into the product. • Project Management: Organized and structured approach to managing multiple cross-functional initiatives simultaneously without dropping the ball. • Operational Discipline (CRM): The ability to balance high-touch relationship work with rigorous backend organization. You keep Salesforce up to date not because you have to, but because it helps you win. • Resilience & Composure: The ability to remain calm under pressure, de-escalate conflicts, and find constructive solutions to complex problems.

🏖️ Benefits

• WELLHUB: Free Gold membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you. • HEALTHCARE: Health and dental insurance. • FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. We offer all employees a one-time reimbursement to set up their home office equipment and a monthly work allowance to help cover the costs of working from home. • FLEXIBLE SCHEDULE: Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines. • PAID TIME OFF: We know how important it is to take time away from work to recharge. Employees receive a minimum of 25 days paid holiday per year with an additional day for each year of tenure (up to 5) in addition to annual holidays (including an extra holiday on your birthday!). • PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled. • CAREER GROWTH: Access world-class platforms, participate in interactive sessions, build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success. • CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters.