Account Director – Strategic CRO Accounts

October 3

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H1

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Healthcare Insurance • Artificial Intelligence • Biotechnology

H1 is a global healthcare intelligence company that connects life sciences, payors, providers, and patients to AI-enabled data analytics and groundbreaking research to advance medicine. It provides enterprise solutions like HCP Universe, Trial Landscape, and Precise, helping healthcare professionals to access accurate and comprehensive data for clinical trials, scientific research, and medical affairs. H1 empowers medical missions and humanitarian work through H1 Connect and enhances diversity and inclusion in clinical trials by providing insights to improve patient diversity and site performance. The company plays a key role in enabling access to healthcare information and evidence-based medicine globally.

201 - 500 employees

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

🧬 Biotechnology

📋 Description

• Serve as the executive-level point of contact for assigned strategic accounts, building long-term, trusted partnerships across C-Suite, Regional, Franchise, and Business Unit leaders. • Ensure retention by leading Executive Business Reviews, navigating renewals, and proactively addressing risks to customer health. • Act as H1’s ambassador within customer steering committees, ensuring alignment between customer priorities and H1’s roadmap. • Develop and execute multi-year account strategies that expand H1’s footprint through cross-sell and upsell opportunities. • Identify and drive expansion opportunities into new business units, geographies, or product lines. • Partner with H1’s Legal, Finance, and internal stakeholders to negotiate renewals, expansions, and complex agreements. • Identify, prospect, and acquire new CRO customers; own the full sales cycle for new logos — from prospecting and discovery through negotiation and contract execution. • Collaborate with Marketing and Business Development teams to build pipeline and accelerate market penetration. • Seamlessly transition new customers into long-term strategic accounts with support from Customer Success and Implementation teams. • Gain a deep understanding of customer initiatives, industry trends, and emerging business needs to anticipate opportunities. • Provide structured, data-driven feedback to Product, Marketing, and Customer Success teams to influence product roadmap and go-to-market strategy. • Represent customer perspectives internally, ensuring H1 delivers best-in-class solutions and support. • Accurately forecast quarterly revenue (both new and expansion) across your accounts and pipeline. • Maintain rigorous CRM hygiene, ensuring all pipeline, account, and deal activity is documented and up to date. • Become a subject-matter expert in H1’s products, services, and value proposition to credibly engage with executives and technical stakeholders.

🎯 Requirements

• 8+ years of experience in enterprise account management and new business acquisition, ideally within SaaS, data, or healthtech. • Demonstrated success managing a multi-million-dollar portfolio while consistently exceeding new business quotas. • Strong executive presence with the ability to engage, influence, and build trust at the C-level. • Proven track record of driving both net-new ARR and expansion ARR across enterprise accounts. • Commercial acumen with deep experience in complex deal negotiation and revenue forecasting. • Strategic thinker who thrives in a fast-paced, cross-functional environment, balancing customer advocacy with revenue growth. • Experience with value-based selling. • Comfortable with traveling to customers 20% of the time.

🏖️ Benefits

• Full suite of health insurance options, in addition to generous paid time off • Pre-planned company-wide wellness holidays • Retirement options • Health & charitable donation stipends • Impactful Business Resource Groups • Flexible work hours & the opportunity to work from anywhere