Customer Success Manager

🕒 5 days ago

🇺🇸 United States – Remote

💵 $90k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 2%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hack The Box

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

💼 Consulting

📦 Logistics

🔒 Cybersecurity

Consulting • Logistics • Cybersecurity

Hack The Box is a cutting-edge online platform that provides cybersecurity education and training through gamified experiences. It offers a wide range of services including hands-on labs, cybersecurity competitions, and industry-recognized certifications, catering to individuals, professional teams, schools, and enterprises. The platform is designed to help users develop and enhance their skills in offensive and defensive security, equipping them to tackle real-world cyber threats. Hack The Box is widely used for team assessments and skill benchmarking across various industries, and hosts engaging events such as capture-the-flag competitions to facilitate interactive learning.

📋 Description

• Drive engagement throughout the Hack The Box customer journey with high-profile enterprise clients, primarily in the US market. • Execute success criteria and outcomes for major US enterprises. • Become a trusted partner and assure an excellent user experience that leads to long-lasting relationships. • Guide new customers through their customer journey process. • Build and nurture relationships with executive and senior stakeholders, buyers, power users, and administrators. • Design and execute engagement plans aligned with customer objectives and measurable outcomes. • Analyze usage data to identify trends and potential issues, often using Tableau. • Address customer inquiries in a timely manner. • Proactively identify and address risks to customer satisfaction. • Coordinate with internal teams to resolve customer issues and ensure seamless customer experiences. • Schedule and conduct regular check-in meetings and executive business reviews. • Maintain accurate, up-to-date customer health notes in HubSpot, ChurnZero, and related tools. • Gather actionable customer feedback for product improvement. • Communicate the benefits of Hack The Box and how it addresses business challenges. • Identify and capitalize on upselling and cross-selling opportunities. • Collaborate with Product, Sales, Support, Marketing, and other departments. • Report to the Head of Customer Success, US.

🎯 Requirements

• Understanding of the Software as a Service (SaaS) model and principles of customer success. • Previous experience in a Customer Success role preferred. • Experience supporting enterprise customers in US markets is a strong plus. • Ability to navigate difficult conversations with customers and internal leadership. • Proficiency in cybersecurity fundamentals, including pentesting and cyberdefense skills. • Skilled in handling objections and overcoming challenges in the sales process. • Comfortable owning Revenue Retention Metrics to drive business growth. • Ability to collaborate effectively with multiple internal stakeholders. • East Coast location. • Full-time availability.

🏖️ Benefits

• 20% bonus • Medical, Dental & Vision (employee coverage 100% paid for by Hack The Box) • 401K w/ employer match • Employer-paid Life and AD&D Insurance • Supplemental Life Insurance • Short-term and Long-term Disability • Healthcare and Dependent Care FSA • Paid paternity & maternity leave • 25 annual leave days • Home Office Allowance • Dedicated budget for training and professional development, participation in conferences • State-of-the-art equipment • Full access to the Hack The Box lab offerings; so you can learn how to hack • Supportive and caring environment, fostering growth, flexibility, and autonomy • Continuous learning and problem-solving opportunities • Global meet-ups

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