Customer Success Manager

🕒 August 21

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $75k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 7%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Harris Computer is a company that provides mission-critical software solutions across various industries, including the public sector, healthcare, utilities, and private sector verticals. They focus on acquiring businesses with growth potential, managing them effectively, and building them for future success. Harris Computer serves over 100,000 customers with a global presence in North America, Europe, Asia, and Australia, employing over 12,000 people. Their mission is to empower customers to deliver on their goals by offering tailored software and services.

📋 Description

• Serve as the primary liaison and customer advocate throughout CloudSource implementation and beyond • Own the overall customer relationship after implementation and drive continued value and satisfaction • Assist with project profiling and advise on CloudSource integration with library websites and discovery applications • Support troubleshooting of connectivity issues, search results, functionality, and integrations • Communicate application features and new product-release information and facilitate adoption • Proactively identify insights, trends, system configurations, and outputs affecting customer success • Guide customers through changes needed to achieve optimal results • Represent the customer voice and provide internal product feedback • Collaborate with implementation, support, library relations, and other cross-functional SirsiDynix teams • Act as an escalation point and maintain in-depth knowledge of CloudSource and its business applications • Perform other duties as assigned

🎯 Requirements

• Proficiency in discovery and content platforms • Proficiency with web conferencing technology • Proficiency with Microsoft software (Teams, Outlook, Excel, Copilot, etc.) • Proficiency with creating presentations using MS PowerPoint or similar applications • Familiarity and the desire to learn and effectively use AI tools for communication, validating customer input, monitoring customer usage, and ongoing assessment of AI process to improve workflows and customer satisfaction • Ability to explain technical solutions to a non-technical audience • Ability to work comfortably across high volumes of phone, email, and face-to-face interactions • Ability to manage many individual tasks simultaneously • Excellent written and verbal communication skills • Ability to work independently with strong organizational skills and self-motivation • BA/BS Degree required • Experience in the library industry, particularly with electronic content and publishing