MSP Partner Success Manager

🕒 August 21

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 16%

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IRONSCALES

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🔒 Cybersecurity

🤖 Artificial Intelligence

☁️ SaaS

Cybersecurity • Artificial Intelligence • SaaS

IRONSCALES is a leading provider of email security solutions designed to protect organizations from various cyber threats such as phishing, business email compromise, and social engineering. Their AI-powered platform automates threat detection and remediation, significantly reducing the time and effort needed to maintain email security. With over 15,000 customers, including enterprises and managed service providers, IRONSCALES focuses on advancing cybersecurity awareness through simulations and training, empowering teams to recognize and respond to email attacks more effectively.

📋 Description

• Own MSP partner accounts post-sale after handoff from the MSP Channel Development Manager • Lead end-to-end onboarding and deployment of IRONSCALES solutions into MSP service offerings • Drive expansion, cross-sell, and upsell opportunities aligned with MSP client needs • Deliver technical and commercial training covering setup, platform navigation, and sales strategies • Serve as the primary post-sales contact and provide strategic and technical guidance • Collaborate with Support on complex issues, tickets, and escalations • Build trusted MSP relationships and advocate for partner needs internally • Monitor usage and performance metrics and recommend optimizations or additional licenses • Partner with Marketing on co-branded collateral, campaigns, and enablement resources • Coordinate with the CDM and Support for seamless handoffs and partner experience • Provide MSP feedback to the Product team and participate in the Partner Advisory Council

🎯 Requirements

• 3 or more years’ experience (SaaS preferred) with a cybersecurity vendor, MSP, VAR, or similar partner ecosystem in a post-sale, customer success, or account management role • Proven ability to blend sales skills (upsell/cross-sell) with technical knowledge (e.g., email security, AI-driven tools, MSP workflows) • Experience onboarding partners or clients onto technical platforms, with a track record of driving adoption and expansion • Strong presentation and training skills—both in-person and virtual—to empower MSPs technically and commercially • High-energy, proactive attitude with a passion for partner success and problem-solving • Comfortable navigating technical discussions and collaborating with Support on escalations, while staying focused on strategic growth • Excellent pipeline management, forecasting, and attention to detail in tracking MSP progress • Exceptional listening, negotiation, and relationship-building skills with a knack for driving results • Willingness to travel 10-15% depending on partner needs, events, or training sessions

🏖️ Benefits

• 401(k) with Match • PTO program • HSA & PPO Options for Health Insurance • Employer-provided Life Insurance • Wellness benefits • Competitive salaries