Customer Success Manager, EMEA

🕒 April 20

🏢🏡 London – Hybrid

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Harvey

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

🏢 Enterprise

💰 $80.6G Series B on 2023-12

Artificial Intelligence • Legal • Enterprise

Harvey is a professional class AI solution tailored specifically for law firms, professional service providers, and Fortune 500 companies. It offers a suite of domain-specific tools that enable users to delegate complex tasks in natural language to a customized personal assistant. Harvey's platform facilitates rapid research with grounded results across legal, regulatory, and tax domains, while also providing secure project workspaces for document analysis through generative AI. With a focus on enterprise-grade security and industry-leading AI models, Harvey aims to streamline workflows and free professionals, such as lawyers, from mundane tasks, enabling them to concentrate on strategic and advisory roles.

📋 Description

• Serve as the primary contact for customers with a prescriptive and consultative approach and as a thought partner to deliver a superior customer experience. • Lead the integration of Harvey into daily workflows, ensuring seamless adoption and optimal use of our AI solutions. • Proactively and strategically manage overall account health by monitoring key indicators, addressing risks early and driving initiatives that support long-term customer success and retention. • Evangelize the power of Harvey as you meet with end users and collaborate with Legal Product Specialists to enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product. • Direct stakeholder engagement and facilitate executive engagement, transforming customers into Harvey champions within their organizations. • Relay customer insights to our internal teams and collaborate with Product to aid in the continuous improvement of our product and services. • Travel required: Up to 25% of the time

🎯 Requirements

• Extensive background in strategic customer success or account management at Enterprise SaaS, legal (big law or in-house or in-house) or top tier management consulting firms. • History and comfort conducting change management and wide-scale adoption for large technology projects. • Excellent communication and strategic planning skills, and a capability of influencing stakeholders at every level, including at the executive level. • Results driven mindset and the ability to ruthlessly prioritize competing tasks and demanding customers seamlessly. • A strong commitment to be collaborative and proactive with a team-first mentality.

🏖️ Benefits

• A chance to be at the forefront of AI technology and innovation, directly impacting how our customers' businesses operate and thrive. • An opportunity to contribute to the growth and direction of our rapidly-evolving Customer Success program, building out best-in-class playbooks and processes. • A collaborative work environment that promotes growth, learning, and development.