Customer Success Manager

Job not on LinkedIn

🕒 April 14

🏢🏡 London – Hybrid

💵 $80k - $150k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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Coveo

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

💰 Private Equity Round on 2019-11

Artificial Intelligence • SaaS • Enterprise

Coveo is a company that brings artificial intelligence and generative AI to enhance digital customer and employee experiences at every touchpoint. Their Coveo AI-Search & Generative Experience Platform powers digital journeys by providing AI-driven search and personalization solutions for enterprises. Coveo's platform integrates with major systems like Salesforce, SAP, Shopify, AWS, ServiceNow, and Zendesk to offer unified search, personalized recommendations, and advanced analytics. Their technology is used across industries such as eCommerce, service and support, website personalization, and workplace productivity, helping businesses improve customer satisfaction and conversion rates. Coveo has been recognized as a leader in various industry assessments, including the Gartner Magic Quadrant for Search and Product Discovery.

📋 Description

• Own customer outcomes end-to-end • Lead customers from a signed deal or pilot through onboarding and early wins. • Define success plans tied to measurable business impact and value. • Run check-ins and QBRs that connect Conveo usage to real decisions. • Identify risks early, including low usage, stakeholder churn, and unclear ownership, and act decisively. • Build strong relationships with key stakeholders across research, marketing, and product teams. • Advise clients on how to get the most value from Conveo, pulling in research and product experts when needed. • Spend meaningful time with clients in person to build trust and long-term relationships. • Help clients shine internally with clear insights, narratives, and outcomes. • Design and lead high-quality pilots and rollouts that clearly demonstrate value. • Help customers scale from single team usage to multi-team and multi-market adoption. • Partner with Sales on renewals and upsells and shape expansion opportunities.

🎯 Requirements

• Two to seven years of experience in Customer Success, Consulting, Market Research, or similar roles. • Excellent communication skills, including active listening, clear writing, and a strong ability to influence decisions. • High energy, strong sense of ownership, and bias toward action in fast-moving environments. • Comfortable working with AI-driven products and translating technical concepts into simple narratives for non-technical stakeholders.

🏖️ Benefits

• Competitive compensation with meaningful equity upside • Opportunities to travel globally and build real relationships with customers shaping the future.