Customer Success Manager, Enterprise

🕒 April 3

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Iru

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

☁️ SaaS

🤝 B2B

💰 $100M Series D on 2024-08

Cybersecurity • SaaS • B2B

Iru is an AI-powered security platform that unifies identity, endpoint, and compliance controls into a single SaaS solution. It offers passwordless workforce identity, endpoint management, endpoint detection & response (EDR), vulnerability management, and compliance automation driven by its Iru AI and Context Model to provide continuous evidence collection and adaptive controls. Iru is designed for IT and security teams at organizations seeking to replace fragmented tooling with a single, integrated system to secure users, apps, and devices while improving operational efficiency.

📋 Description

• Manage a portfolio of enterprise customers across EMEA • Build relationships with executive stakeholders across multiple regions • Develop and execute tailored success plans aligned to business goals • Lead onboarding, enablement, and executive business reviews • Drive adoption, ROI, and long-term customer value • Identify and drive expansion opportunities with Sales • Navigate complex, multi-country account structures • Act as the voice of the customer to influence internal strategy

🎯 Requirements

• 3–6+ years of customer success or account management experience in SaaS • Experience managing enterprise or strategic accounts (high ACV, complex orgs) • Experience working across EMEA markets and multi-country environments • Strong executive presence and consultative approach • Excellent communication, stakeholder management, and presentation skills • Ability to operate in a fast-paced, high-growth environment

🏖️ Benefits

• Competitive salary • Hybrid work environment (3 days in office per week) • 100% private healthcare coverage reimbursement for individual and dependents •  HealthShield Cash Plan •  Nursery Salary Sacrifice Scheme • Workplace Pension (Employer 4%/ Employee 5% of gross salary) • 20 days PTO • Equity for full-time employees • Iru Wellness Week off first week in July • Up to 16 weeks paid leave for new parents • Paid Family and Medical Leave • Modern Health - Mental Health Benefits - Individual and Dependents • Fertility benefits • Working Advantage Employee Discounts • Gym membership • In-office lunch stipend provided • Exciting opportunities for career growth