Harvey
11 - 50 employees
🤖 Artificial Intelligence
🏢 Enterprise
💰 $80.6G Series B on 2023-12
Artificial Intelligence • Legal • Enterprise
Harvey is a professional class AI solution tailored specifically for law firms, professional service providers, and Fortune 500 companies. It offers a suite of domain-specific tools that enable users to delegate complex tasks in natural language to a customized personal assistant. Harvey's platform facilitates rapid research with grounded results across legal, regulatory, and tax domains, while also providing secure project workspaces for document analysis through generative AI. With a focus on enterprise-grade security and industry-leading AI models, Harvey aims to streamline workflows and free professionals, such as lawyers, from mundane tasks, enabling them to concentrate on strategic and advisory roles.
Technical User Operations Specialist
🕒 May 22
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Harvey
11 - 50 employees
🤖 Artificial Intelligence
🏢 Enterprise
💰 $80.6G Series B on 2023-12
Artificial Intelligence • Legal • Enterprise
Harvey is a professional class AI solution tailored specifically for law firms, professional service providers, and Fortune 500 companies. It offers a suite of domain-specific tools that enable users to delegate complex tasks in natural language to a customized personal assistant. Harvey's platform facilitates rapid research with grounded results across legal, regulatory, and tax domains, while also providing secure project workspaces for document analysis through generative AI. With a focus on enterprise-grade security and industry-leading AI models, Harvey aims to streamline workflows and free professionals, such as lawyers, from mundane tasks, enabling them to concentrate on strategic and advisory roles.
📋 Description
• Serve as the first point of contact for customer support inquiries • Manage multiple competing priorities while maintaining high responsiveness • Collaborate effectively with teammates and cross-functional partners • Maintain up-to-date knowledge of products, features, and services • Document customer interactions, issues, and feedback • Own tasks independently while contributing to team workflows
🎯 Requirements
• 3+ years of proven experience in a fast-paced technical support role • Exceptional empathy and communication skills (written and verbal) • Strong problem-solving and critical-thinking abilities • Solid understanding of APIs • Proficiency with customer support tools and CRM systems
🏖️ Benefits
• 1000+ customers in 60+ countries • Strong product-market fit • World-class investor support • Opportunity for personal, professional, and financial growth
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