Technical Release Manager

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🕒 May 12

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Hauler Hero

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

☁️ SaaS

🚗 Transport

🤝 B2B

SaaS • Transport • B2B

Hauler Hero is a cloud-based SaaS platform that helps waste-hauling companies optimize operations, increase efficiency, and reduce costs. The product bundles CRM, drag-and-drop dispatching and routing, billing, reporting, a mobile driver app, and customer-facing portals, plus developing AI features (Hero Vision, Hero Chat, Hero Routing) for automated pickup documentation, self-service support, and real-time route optimization. It’s designed for office staff, dispatchers, drivers, and managers to improve route productivity, cash collection, and customer experience.

📋 Description

• Own the documentation, release communication, and customer-readiness process for what Hauler Hero ships • Own the Hauler Hero help center, including how-to guides, feature documentation, FAQs, troubleshooting flows, and plain-language explanations • Write most of the content yourself and keep documentation accurate as the product changes • Own release communication for customers and internal teams, including customer-facing and internal release notes • Help turn institutional knowledge into clear, findable documentation • Build a predictable release rhythm across Product, Design, Engineering, CS, Implementation, and Sales • Help close the gap between code working and customer experience working • Ensure reasoning and takeaways are documented after launches • Possibly connect release communication and documentation work to product analytics tools for better understanding of adoption and customer impact

🎯 Requirements

• 5+ years of experience writing technical documentation, ideally for B2B SaaS • Strong writing samples or a portfolio we can review • Experience creating customer-facing help content, release notes, internal documentation, and process documentation • Comfort working in a fast-moving, founder-led environment where the foundation is still being built • Strong judgment around what customers need to know, what internal teams need to know, and what can wait • Ability to write clearly for non-technical users, including operators, dispatchers, drivers, billing teams, customer service teams, and business owners • A testing mindset and the ability to spot unclear workflows, edge cases, broken handoffs, and customer confusion before they become support issues • Enough organization to help run a release communication process without turning it into bureaucracy • Comfort being the only person in your function for a period of time • Willingness to ask direct questions and push for clarity • Fluency using AI tools in your writing workflow. Claude is part of our daily workflow, and we expect this person to use AI thoughtfully to draft faster, pressure-test content, and reason through edge cases.

🏖️ Benefits

• Opportunity to make a meaningful impact in a critical, underserved industry • Collaborative, customer-focused environment where documentation directly improves how teams and customers work • Competitive salary and benefits package • Remote-first flexibility with a distributed team across the U.S. • Paid time off and paid holidays • Virtual team collaboration and occasional in-person company offsites