Technology Solutions Analyst

🕒 October 21

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🧐 Business Analyst

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Heartbeat Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚕️ Healthcare Insurance

📡 Telecommunications

Healthcare • Healthcare Insurance • Telecommunications

Heartbeat Health is a revolutionary healthcare company focused on transforming cardiovascular care through virtual-first cardiology. By leveraging device connectivity and real-time clinical data, they provide accessible, high-quality cardiovascular care remotely, offering services such as televisits, same-day diagnostic reads, and comprehensive care programs. Heartbeat Health aims to make heart health care more accessible and effective, using a nationwide model that allows for coordinated delivery between patients, cardiologists, and primary care physicians. They collaborate with various partners to create a seamless, connected health experience, both synchronously and asynchronously. Their approach simplifies complex care processes into manageable steps, improving patient outcomes and engagement, especially in regions with limited access to cardiologists.

📋 Description

• Triage and resolve employee support requests, escalating issues as needed and keeping colleagues informed through resolution • Troubleshoot Google Workspace, Slack, Zoom, and other SaaS applications • Support employee onboarding and offboarding by managing account creation, permissions, group memberships, multi-factor authentication, and timely access removal • Assist with quarterly access reviews by gathering records, resolving questions, and documenting findings and changes • Manage the employee laptop lifecycle, including setup, shipping, maintenance, and recovery • Use device-management tools to maintain inventory, apply configurations, and keep devices current and secure • Support administration of cloud-based applications, including user provisioning, license management, configuration updates, and routine system health checks • Assist with security-awareness initiatives, vendor reviews, and security assessments • Support adherence to company security policies and best practices • Identify recurring technical issues, manual processes, and opportunities to improve business systems and workflows • Collaborate with cross-functional teams to implement efficiency and employee-experience improvements • Develop and maintain standard operating procedures, troubleshooting guides, runbooks, and knowledge-base articles • Report directly to the VP of Cybersecurity & Enterprise IT and collaborate with technology and business colleagues

🎯 Requirements

• 1+ years of professional IT experience, including help desk support, technical support, or IT administration • Experience gained through internships, part-time roles, or similar hands-on positions is relevant • Basic familiarity with account provisioning and deprovisioning • Basic familiarity with computer setup and troubleshooting • Basic familiarity with SaaS application configuration • Understanding of basic IT security concepts, including device management, access controls, multi-factor authentication, and software patching • Strong organizational skills and ability to manage competing requests, prioritize tasks, follow through, and escalate issues appropriately • Ability to clearly communicate technical information and troubleshooting steps to nontechnical colleagues • Curiosity, willingness to learn, troubleshooting ability, willingness to seek guidance, and ability to apply feedback • Must be able to work Monday through Friday, 9 am to 5 pm EST • Must be based in the Eastern Time Zone

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Paid holidays • Sick time • 401(k) • Additional benefits designed to support employees and their families • Remote-first work environment

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