Support Technician

Job not on LinkedIn

9 hours ago

🐻 Alaska – Remote

Although this job is listed in Alaska, this company may be open to hiring remote in other states.

+10 more states

🐻 Alaska – Remote 🌺 Hawaii – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🌾 North Dakota – Remote ⚓ Rhode Island – Remote 🗿 South Dakota – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote

💵 $40k - $45k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

Apply Now

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Henry Schein One

WebsiteLinkedInAll Job Openings

SaaS • B2B • Artificial Intelligence

Henry Schein One is a leading dental software and services company that provides cloud-based practice management, patient engagement, billing and payments, analytics, and AI-enhanced clinical tools to dental practices and dental service organizations worldwide. Their product suite includes Dentrix and Dentrix Ascend, API exchange for integrations, IT management and support, and practice growth and education services aimed at streamlining operations, improving patient experience, and optimizing revenue cycle management. Henry Schein One primarily serves dental practices and larger dental organizations with SaaS platforms, professional services, and integrations.

1001 - 5000 employees

Founded 2018

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

📋 Description

• Answer and process customer calls effectively and efficiently to optimize customer experience: Follow proper troubleshooting steps, ask clarifying questions, and discover underlying causes of concern • Provide timely resolution of customer issues • Effectively educate customers on product use and assist them in fully utilizing available features to improve office productivity • Maintain effective call ownership by ensuring contact with ongoing issues and managing open items • Document all customer related conversations, steps and actions taken, and results and resolutions obtained throughout each call • Provide support for advanced skillsets and customer issues • Answer questions and providing formal and informal mentorship for fellow TSMs • Complete other Tech III assignments as required to ensure quality customer service is being provided: Draft and edit knowledgebase articles • Utilize resources and tools as needed to help take over and resolve difficult issues • Create training content and may present trainings on assigned topics • Participate in special projects and perform other duties as required

🎯 Requirements

• Typically 4 or more years of related experience. • Typically High School education, vocational training and/or on-the-job training. • Must have previous experience as a Henry Schein Practice Solutions Support Technician II or equivalent • Advanced knowledge of HSPS Dental Software(s) or equivalent • Working knowledge of Microsoft Word and Excel as it relates to the supported software • Advanced troubleshooting and problem solving skills • Basic knowledge of computer hardware, operating systems, database structure, and networks as it relates to the supported software • Ability to prioritize tasks, handle stress, and adapt to change • Strong time management skills and the ability to prioritize work • Very good attention to detail and accuracy • Customer service oriented and ability to work with and resolve complex issues • Ability to plan and arrange activities • Excellent interpersonal communication skills • Excellent written and verbal communication skills • Ability to maintain confidential and highly sensitive information • Ability to work in a team environment • Ability to manage conflict • Capacity to work effectively under pressure • Analytical thinking • Oversee small projects • Identify and recommend continuous improvement opportunities • Establish productive working relationships at multiple levels within the organization

🏖️ Benefits

• Medical, Dental and Vision Coverage • 401K Plan with Company Match • Paid Time Off (PTO) • Paid Parental Leave • Short Term Disability • Sick Leave (if applicable) • Income Protection • Work Life Assistance Program • Health Savings and Flexible Spending Accounts • Education Benefits • Worldwide Scholarship Program • Volunteer Opportunities