Head of Customer Marketing

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🔴 Lead

🎯 Chief Marketing Officer (CMO)

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Henry Schein

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1932

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🤝 B2B

Healthcare Insurance • Pharmaceuticals • B2B

Henry Schein is a global company dedicated to servicing a range of medical and dental providers. It offers a comprehensive portfolio of products and solutions, including practice management software, large equipment, and technology services. Founded in 1932, Henry Schein has established itself as a leader in healthcare products and services, with a commitment to improving health and increasing access to care through strategic growth and innovation across its global operations.

📋 Description

• Own Dentally’s customer marketing strategy across lifecycle marketing, community, and advocacy, aligned to the Grow pillar • Set clear priorities and roadmaps to drive activation, adoption, retention, and expansion outcomes • Partner with product, sales and customer success to drive feature adoption and maximise customer value • Own performance across retention, adoption, expansion influence, community engagement, and advocacy outputs • Personally lead high-impact initiatives where strategic oversight or cross-functional leadership is required • Lead and develop a high-performing customer marketing team, motivating and inspiring your team to reach and exceed all set targets and KPIs • Coach team members in best practices, fostering a culture of continuous development • Ensure all team members have clear, up-to-date Individual Development Plans (IDPs), and receive regular performance reviews and meaningful 1:1 conversations • Maintain a trusting, collaborative environment, enabling the team to thrive • Lead recruitment efforts for your team, identifying and hiring top talent • Promote an inclusive and diverse culture, in line with Henry Schein One values

🎯 Requirements

• Experience leading customer marketing, lifecycle marketing, or retention-focused growth in a B2B SaaS environment • Strong commercial acumen, with a track record of influencing retention, expansion, or revenue KPIs • Experience building scalable lifecycle programmes that drive adoption and customer value • Experience developing community and advocacy initiatives that support brand and growth • Proven ability to lead cross-functionally across Product, Sales, and Customer Success • Experience operating as a player–manager, setting direction while stepping into execution when required • Clear, confident communicator able to influence senior stakeholders • Customer-first mindset with a focus on long-term value and sustainable growth

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities