Telco Network Quality – AI Automation Manager

🔥 6 minutes ago

🌐 United Kingdom, Ireland, +3 more countries – Remote

🇬🇧 United Kingdom – Remote 🇮🇪 Ireland – Remote 🇵🇹 Portugal – Remote 🇭🇺 Hungary – Remote 🇵🇱 Poland – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🤖 Artificial Intelligence

👻 Ghost score 10%

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Holafly

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

✈️ Travel

📡 Telecommunications

👥 B2C

💰 $112.9k Seed Round - Holafly on 2019-06

Travel • Telecommunications • B2C

Holafly is a travel connectivity provider that sells eSIMs and prepaid international SIM cards to travelers, enabling mobile data access across multiple countries without relying on traditional roaming plans. It operates primarily through an online storefront and targets consumers such as tourists and digital nomads who need short-term, flexible mobile data while abroad.

📋 Description

• Own the end-to-end performance and reliability of Holafly’s global mobile network • Define and execute the network quality roadmap across 200+ global destinations • Establish market-leading network performance benchmarks • Implement advanced monitoring systems for GTP, LTE, and 4G/5G metrics • Architect and deploy intelligent telemetry across core roaming 4G/5G signaling, user-plane, and radio traffic • Collaborate with Strategy teams to integrate AI-powered diagnostics and self-healing infrastructure • Build GenAI-powered diagnostic agents and automated Root Cause Analysis pipelines • Parse signaling logs, isolate fault domains, and generate post-incident technical summaries • Develop automated playbooks and programmatic triggers for carrier outage mitigation • Conduct technical audits across international MNO, MVNE, and IPX interconnects • Drive key performance indicators into partner and internal systems to monitor and meet SLAs • Define and evolve the Holafly Network Quality Index across attach success, latency, throughput, and coverage • Connect network telemetry with user experience KPIs, retention figures, and customer sentiment metrics • Translate signaling telemetry into technical priorities and mentor the operations team

🎯 Requirements

• 12+ years in mobile network architecture across MNO, MVNO, or MVNE environments • Proven leadership experience • Deep core network and roaming protocol mastery across EPC and 5GC architectures, including MME, PGW, AMF, and UPF • Mastery of roaming protocols including S6a, GTP-C/U, Diameter, Gx/Gy, and HTTP/2 SBA • Hands-on expertise in capacity engineering and telemetry analysis tools such as Wireshark, Prometheus, or Grafana • Track record with virtualized core platforms and cloud-native mobile ecosystem integrations • Exceptional technical communication • Proven experience writing robust scripts/tools, interacting with RESTful APIs, and automating complex workflows • Hands-on exposure applying Machine Learning or GenAI to telecommunications • Strong hands-on expertise building dashboards, alarms, and data pipelines using Prometheus, Grafana, OpenTelemetry, ELK/OpenSearch, or Datadog • Ability to translate complex technical signaling data into actionable commercial levers, strategic roadmaps, and automated operational toolsets • Nice to have: hands-on experience with eSIM architecture, GSMA RSP standards, SM-DP+, or cloud deployment with Kubernetes, AWS/GCP • Nice to have: professional fluency in Spanish for vendor collaboration

🏖️ Benefits

• 100% remote and flexible culture • Work from anywhere with a high level of trust and ownership in Europe • Performance bonuses • Health coverage • Professional learning stipends • Opportunity to lead 5G transformation and cloud-native telecom architecture • Global scale and impact on connectivity for millions of international travelers

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