German Speaking Travel Consultant

🔥 12 hours ago

🌐 United Kingdom, Germany – Remote

🇬🇧 United Kingdom – Remote 🇩🇪 Germany – Remote

💵 £27k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 0%

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Holiday Extras

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏨 Hospitality

🛡️ Insurance

📦 Logistics

Hospitality • Insurance • Logistics

Holiday Extras is a company focused on enhancing the travel experience by providing technology-driven solutions that reduce hassle for travelers. Specializing in services such as airport lounges, parking, hotels, and travel insurance, the company is dedicated to helping customers enjoy their holiday time to the fullest. With a strategic mission centered around anticipating customer needs, Holiday Extras aims to make travel planning easy, fun, and fast, reflecting their belief that holidays are valuable moments for rejuvenation and connection.

📋 Description

• Speak and write German and English fluently while assisting customers by phone • Build rapport and listen carefully to connect customers with suitable travel products and services • Become a product expert and brand ambassador • Help German customers find products and services that make travelling easy, simple, and fun • Deliver excellent customer service and effortless customer experiences • Learn and use Apple MacBook, Google Workspace, and other technology • Attend a 2-week full-time induction • Participate in weekly 1-to-1 coaching and mentoring • Work assigned shifts across Monday–Saturday opening hours • Work approximately 3 Saturdays per typical 12-week rota • Attend an online interview with the German Contact Centre manager

🎯 Requirements

• Fluent written and spoken German and English • Effective, adaptable, empathetic communication skills • Warm, friendly, inviting, and engaging tone of voice • Ability to adapt and tailor approach to each customer • Flexible approach to different products, customers, and scenarios • Reliability and self-reliant working style • Experience in a sales- and service-oriented environment • Excellent collaboration and communication skills • Customer-facing experience preferred • Ability to thrive in a fast-paced environment • Great attention to detail • Ability to multitask • If working remotely: cabled broadband at home and a suitable private working space; 4G mobile routers are not suitable • Ability to attend a 2-week full-time induction • Availability for shifts Monday to Friday, 8am–6pm, and Saturdays 7:30am–1pm; some Saturday working required

🏖️ Benefits

• £27,000 per annum + Benefits + Profit Share Bonus Scheme • 25 days holiday (+ bank holidays) • Birthday day off • Enhanced parental leave: up to 1 year off, including 13 weeks at 100% pay and 13 weeks at 50% pay • Pension scheme with Aviva • Life assurance • Income protection • Critical illness cover • Private medical insurance and health screening after 4 years • Private dental insurance • Gym discounts • Discounts for cinema tickets, high street retailers, and technology • Cycle to work scheme • Holiday buy scheme • Employee assistance programme • Mental health first aiders • Social Club with 25% off tickets or events in the UK • Volunteering scheme • Sabbaticals at each milestone • Full training, weekly 1-to-1 coaching, and mentoring • Apple MacBook from day 1 • Access to Google Workspace and other apps • Seasonal events such as parties and BBQs