Customer Account Manager

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🕒 February 27

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homewise GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

🏠 Real Estate

👥 B2C

Real Estate • B2C

homewise GmbH is a German property management company (Hausverwaltung) providing professional management services for residential and commercial properties, specializing in objects up to about 50 units. The company offers Mietverwaltung (rental management), Sondereigentumsverwaltung, and WEG-Verwaltung (condominium administration), plus tenant placement, accounting, maintenance coordination, and an owner portal for transparent financial oversight. homewise operates in many German cities, serves private, commercial and public-sector clients, emphasizes clear pricing, no minimum contract terms, and is highly rated on Trustpilot and Google.

📋 Description

• Manage and support a dedicated and growing client portfolio • Direct responsibility for clients and their properties (damage management — receiving reports and commissioning tradespeople; tenant management — logging and processing inquiries; re-letting/new rentals; handling owner requests) • Develop expertise in property management • Maintain accurate records and documentation in the company’s system • Customer-focused thinking and actions

🎯 Requirements

• Strong communication skills in German (fluent written and spoken) • Solid PC skills and confident use of the internet • Ideally experience in telephone-based customer service and/or the real estate industry • Career changers welcome — in that case a completed vocational qualification or degree is required • High willingness to learn and strong commitment

🏖️ Benefits

• Fixed working hours Monday to Friday from 08:00–17:00 • Competitive fixed salary • Good development and career progression opportunities • Secure position with a permanent contract • New equipment — you will receive a new (or like-new) laptop and accessories • Buddy program — to support your onboarding and make the start enjoyable, you will be assigned a colleague as your personal contact • Friendly, collegial work atmosphere • Cross-functional collaboration and open communication • Direct collaboration with heads of departments and/or executive management • Remote option: We offer a flexible work environment that allows you to work from anywhere and optimize your work–life balance