Customer Service Representative

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🔥 1 hour ago

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homewise GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

🏠 Real Estate

👥 B2C

Real Estate • B2C

homewise GmbH is a German property management company (Hausverwaltung) providing professional management services for residential and commercial properties, specializing in objects up to about 50 units. The company offers Mietverwaltung (rental management), Sondereigentumsverwaltung, and WEG-Verwaltung (condominium administration), plus tenant placement, accounting, maintenance coordination, and an owner portal for transparent financial oversight. homewise operates in many German cities, serves private, commercial and public-sector clients, emphasizes clear pricing, no minimum contract terms, and is highly rated on Trustpilot and Google.

📋 Description

• Manage your own and growing portfolio of clients • Direct responsibility for customers and their properties (claims management — receiving reports and commissioning contractors; tenant management — recording and handling inquiries; re-letting; processing owner requests) • Build expertise in property management • Work cleanly in the company system and maintain precise documentation of processes • Customer-centric mindset and actions — NO sales/sales activities

🎯 Requirements

• Strong communication skills in German (fluent written and spoken) • Proficient computer skills and comfortable using the internet • Ideally experience in telephone-based customer service and/or the real estate industry • Career changers welcome — in that case a completed vocational qualification or university degree • High willingness to learn and strong commitment

🏖️ Benefits

• Fixed working hours Monday to Friday from 08:00 – 17:00 • Attractive fixed salary • Good development and advancement opportunities • Secure job and permanent employment contract • New (or like-new) laptop and accessories provided • Buddy program — to help you get started easily and enjoyably, you’ll be assigned a colleague as your personal contact • Friendly atmosphere among colleagues • Cross-functional collaboration and open communication • Direct cooperation with Heads of Departments and Managing Directors • Remote option: We offer a flexible work environment that allows you to work from anywhere and optimize your work–life balance