Customer Success Manager

🕒 April 27

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HSI

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📚 Education

🏢 Enterprise

☁️ SaaS

💰 Private Equity Round on 2023-11

Education • Enterprise • SaaS

HSI is a comprehensive safety and professional development solutions provider. They offer a range of online and in-person training services including safety training, professional skills development, and industrial skills training. They focus extensively on equipping individuals and organizations with the necessary knowledge to handle safety protocols like CPR, AED, First Aid training, active shooter scenarios, and chemical management. Their services also include the use of AI-driven learning management systems to ensure compliance with safety and environmental regulations, making them a critical partner for industries such as manufacturing, oil and gas, and public safety. Moreover, HSI leverages technology to automate learning processes and integrate safety management systems into daily business operations across a multitude of sectors globally.

📋 Description

• Build and manage strong relationships across a portfolio of customers, acting as their primary point of contact • Proactively guide customers to maximise value, adoption, and ongoing use of HSI solutions • Manage the full customer lifecycle, including engagement, retention, and renewal • Identify and close upsell and cross-sell opportunities within your accounts • Own retention performance, contributing to renewal and growth targets/quotas (including NRR) • Develop strong product knowledge and guide customers on best practices and effective use of our solutions • Partner with Sales, Support, Product, and other internal teams to deliver a seamless customer experience • Advocate for customers by sharing feedback and product insights with internal stakeholders • Maintain a strong understanding of customer contracts and renewal timelines • Effectively prioritise and manage a high-volume portfolio (100–150 accounts) • Contribute to team best practices and continuous improvement

🎯 Requirements

• 1–3 years’ experience in Customer Success, Account Management, Sales, or a similar customer-facing role • Proven experience working toward and achieving revenue-based targets or quotas (monthly, quarterly, or annual) • Familiarity with Salesforce and/or Customer Success platforms preferred • Strong relationship-building skills, with the ability to engage and communicate effectively with a range of stakeholders, including senior contacts • Excellent written and verbal communication skills, with confidence presenting to customers • Highly organised, with strong time management skills and the ability to prioritise across a high-volume portfolio • Comfortable working with web-based technologies and quick to learn new tools • Proactive, solutions-oriented mindset with a willingness to learn and grow • **Nice to Have** • Experience in SaaS or subscription-based business models • Exposure to EHS, compliance, or regulated industries

🏖️ Benefits

• Be part of a growing EMEA team where you can make an impact from day one • Gain hands-on experience managing a diverse customer portfolio in a fast-paced SaaS environment • Develop your skills across the full customer lifecycle—retention, growth, and customer strategy • Work in a collaborative, hybrid environment with opportunities for career progression