Account Manager

🔥 1 minute ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Ideagen

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🏭 Manufacturing

🏗️ Construction

Healthcare • Manufacturing • Construction

Ideagen is a company specializing in email management solutions, particularly designed for Outlook users in project-based industries. Their flagship product, Ideagen Mail Manager, helps organizations streamline email communications, enhance productivity, and mitigate risks associated with lost or mismanaged information. By providing tools for efficient filing, searching, and controlling project correspondence, Ideagen aims to support businesses in transitioning to paperless workflows and improving overall operational efficiency.

📋 Description

• Develop and execute strategic account plans for a portfolio of healthcare customers, aligning solutions to their long-term business objectives. • Build strong relationships with key stakeholders, acting as a trusted advisor and ensuring customers realise maximum value from their investment. • Identify and drive upsell, cross-sell and expansion opportunities to achieve revenue growth and retention targets. • Manage the renewal process end-to-end, including commercial discussions, contract negotiations and renewal forecasting. • Maintain an accurate sales pipeline and provide regular account updates, forecasts and performance insights. • Collaborate with Customer Success, Product, Support and other internal teams to deliver an exceptional customer experience. • Proactively identify customer challenges and provide tailored solutions that support business outcomes and customer success.

🎯 Requirements

• Proven experience managing and growing strategic customer accounts within a SaaS or software environment. • Experience working with healthcare organisations, ideally within the NHS, private healthcare or life sciences sectors. • Demonstrated success in driving account growth through upselling, cross-selling and value-based selling approaches. • Strong commercial and negotiation skills, with experience managing renewals and commercial agreements. • Excellent stakeholder management skills, with the ability to influence and engage senior decision-makers. • Strong analytical skills with experience using data and insights to support forecasting, account planning and business decisions. • Proficiency in CRM and sales engagement platforms such as Salesforce, Outreach or similar tools. • Highly organised, proactive and collaborative, with the ability to manage multiple priorities in a fast-paced environment.

🏖️ Benefits

• Benefits at Ideagen