AI Implementation, Support Engineer

Job not on LinkedIn

🕒 April 29

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 65%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

i4ce-connect

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

🎯 Recruiter

👥 HR Tech

Consulting • Recruitment • HR Tech

i4ce-connect is a talent platform and engineering recruitment firm that connects companies with a vetted network of pre-qualified software engineers and technical specialists. It offers managed searches, contract staffing, contract-to-hire, permanent placement, turnkey engineering teams, and consulting services, while handling contracts, payroll, compliance, and ongoing engagement management. The company emphasizes rigorous multi-stage technical and behavioral vetting, rapid onboarding, a 90-day placement guarantee, and dedicated account partners to support B2B tech clients.

📋 Description

• Lead technical integration for new clients, translating their business requirements into platform configurations. • Diagnose and resolve complex issues related to performance, integrations, and system configurations. • Act as the 'voice of the customer', identifying recurring bugs and suggesting feature enhancements. • Provide high-touch support for existing clients, utilising AI-guided tools to accelerate resolutions while maintaining a human, empathetic touch. • Translate technical concepts into business-friendly language for stakeholders. • Document and escalate critical bugs to engineering while managing customer expectations throughout the fix lifecycle.

🎯 Requirements

• 3+ years in a technical support, implementation, or solutions engineering role (SaaS experience preferred). • Experience working with AI/ML platforms or data-heavy enterprise software. • Familiarity with debugging tools (browser dev tools, log aggregators). • Ability to thrive in a fast-paced, 'build-as-you-go' environment.

🏖️ Benefits

• This is a remote position. You’ll be at the forefront of the AI revolution, working with a product that is actively changing how businesses operate.