IT Support Engineer

🕒 April 24

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Dwelly

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🏠 Real Estate

🤝 B2B

💰 Seed on 2024-05

Real Estate • B2B

Dwelly is an acquisitions and succession-planning platform focused on independent UK lettings agencies. It offers free valuations, competitive cash-out offers, and tailored exit deals while preserving agency branding and client relationships. Dwelly runs a transparent, collaborative due diligence process and uses technology and AI to modernize operations post-acquisition, enabling owners to exit smoothly and profitably.

📋 Description

• Own day-to-day IT support for the internal team through our ticketing system, ensuring issues are resolved quickly and effectively. • Manage employee onboarding and offboarding processes, including device setup, account provisioning, access control, and maintaining accurate access records. • Support end users across tools such as Microsoft 365, Google Workspace, Slack, Notion, Jira, and other business-critical systems. • Act as the technical point of coordination with our managed service providers (MSPs) and third-party contractors, tracking delivery, escalating priorities, and providing technical direction where needed. • Troubleshoot infrastructure issues such as VPN connectivity, remote access, networking, email delivery, and device management. • Maintain and improve internal systems reliability, security, and operational efficiency across a distributed environment. • Work closely with the integration team to assess the technology stack of acquired agencies and centralise technical assets. • Support migrations from legacy environments, including on-premise Windows servers, websites, email systems, domains, hosting, file storage, and user accounts. • Connect newly acquired agencies to Dwelly’s core platforms including payment systems, referencing providers, and operational tools while minimising disruption during transition. • Administer and optimise internal tools including Jira, Slack, Notion, Microsoft 365, Azure, Intune, Google Workspace, and related SaaS systems. • Identify repetitive manual processes and automate them through scripting, APIs, workflows, or AI tools wherever possible. • Continuously improve support operations, documentation, access management, and system scalability to support Dwelly’s rapid growth.

🎯 Requirements

• Strong communication skills and fluency in English. • Higher degree education. • Experience supporting macOS, Linux, and Windows environments. • Experience administering Microsoft 365, Google Workspace, Slack, Jira, and Notion. • Strong networking fundamentals including DNS, VPN, SSL, firewalls, SSH, routers. • Ability to troubleshoot hardware, software, access, and user support issues independently. • Strong problem-solving skills – ability to approach challenges logically and propose practical solutions.

🏖️ Benefits

• The role is fully remote, providing flexibility and enabling seamless collaboration with our geographically distributed team • Competitive salary with the potential for equity options based on performance, recognising exceptional contributions to our integration success