Customer Support Consultant – Bilingual

November 25

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IDEXX

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Healthcare Insurance • Biotechnology

IDEXX is a global leader in pet healthcare innovation. It provides a wide range of diagnostic and software products and services aimed at creating clarity and improving pet healthcare. IDEXX offers services such as reference laboratories, in-house analyzers, SNAP tests, and veterinary software to support veterinarians in diagnosing and treating small animals, livestock, and equines. They also specialize in water testing solutions, which help ensure the safety and quality of various water types. IDEXX is known for its contributions to the veterinary field, enabling professionals to make informed decisions through cutting-edge technology and advanced insights.

10,000+ employees

Founded 1983

⚕️ Healthcare Insurance

🧬 Biotechnology

💰 Seed Round on 1984-01

📋 Description

• Act as the liaison between customers and IDEXX laboratories • Answer customer questions and quickly and effectively resolve issues • Provide and clarify lab test results • Coordinate follow-up tests on samples • Help coordinate the pickup and delivery of samples

🎯 Requirements

• Fluent in both French and English • Highly motivated, goal-oriented, and a strong collaborator • Proven track record of providing extraordinary customer service • Experience in a technically related field, veterinary practice, laboratory setting, and/or contact center environment is helpful • Strong computer and technical skills • Master problem solver with fine attention to detail • Strong organizational skills in a multi-tasking environment • Ability to learn quickly and apply skills to customer interactions • Superb listening and communication (verbal and written) skills • Strong interpersonal skills with the ability to establish rapport quickly • Associate’s or bachelor's degree in a computer-related discipline or scientific (Biology/Chemistry/etc.) discipline is preferred or equivalent combination of education and experience.

🏖️ Benefits

• Health / Dental / Vision Benefits • Eligible for annual bonus