Director, Partner Success

🕒 August 23

🤠 Texas – Remote

🤠 Texas – Remote

💵 $160k - $190k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 0%

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Imagine Pediatrics

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🧘 Wellness

👥 B2C

Healthcare • Wellness • B2C

Imagine Pediatrics is a healthcare provider focused on delivering specialized pediatric care. The company is dedicated to improving children's health through personalized medical attention, preventive care, and effective treatment options. With a team of experienced professionals, Imagine Pediatrics aims to create a supportive and welcoming environment for children and their families, emphasizing the importance of a healthy start for all individuals.

📋 Description

• Drive client engagement and growth within the Partner Success Department • Manage the growth, health, and success of client partnerships in a dedicated geographic region • Lead cross-company Strategic Account Plans outlining objectives, actions, and expected results • Build and maintain partner relationships as the ongoing client point of contact • Track contractual requirements and ensure timely, accurate deliverables and reporting • Collaborate with market teams to lead Joint Operating Committee meetings • Identify new growth opportunities with Business Development • Partner with the VP of Partner Success to build an oversight model for managing multiple plans at scale • Develop and deliver tools and processes for scalable ongoing client delivery • Supervise manager- and associate-level team members as the team grows • Drive resolution of client escalations and coordinate internal resources • Champion client needs and represent client interests in critical issue resolution • Collaborate across the organization to meet deliverables and milestones • Communicate strategic initiative progress internally and externally • Provide customer insight to product and solution development as the “voice of the customer”

🎯 Requirements

• Passionate and committed to reimagining pediatric health care and creating care and support for children with complex medical conditions • Strong relationship-building skills • Experience with client-facing teams and responsibility for driving business results • Commercial mindset • Ability and flexibility to work cross-functionally in a fast-growing company • Strong critical thinking and problem-solving skills • Track record of leading and scaling teams and supporting team growth • Ability to make clear, strategic decisions quickly while managing multiple priorities • Understanding of the healthcare ecosystem, especially value-based care and Medicaid health plans • 5+ years of experience in a client-facing/client success role, preferably with health plan clients • Willingness to travel 20–30%

🏖️ Benefits

• Annual bonus incentive • Competitive company benefits package • Employee equity purchase program eligibility • Competitive medical, dental, and vision insurance • Healthcare and Dependent Care FSA • Company-funded HSA • 401(k) with 4% match, vested 100% from day one • Employer-paid short and long-term disability • Life insurance at 1x annual salary • 20 days PTO • 10 Company Holidays • 2 Floating Holidays • Paid new parent leave • Additional benefits to be detailed in offer