Technical Services Specialist

🔥 18 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IMAX

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1967

💼 Consulting

📣 Marketing

🏨 Hospitality

🔥 Funding within the last year

💰 $220M Post-IPO Debt - IMAX on 2025-11

Consulting • Marketing • Hospitality

IMAX is a company that designs, manufactures, and operates premium large-format cinema systems and theaters to deliver immersive audio-visual movie experiences worldwide. It develops proprietary projection and sound technologies, licenses its systems and branding to theater exhibitors, and partners with filmmakers and studios to optimize films for the IMAX format. IMAX serves moviegoers with enhanced in-theater experiences and provides hardware and services to exhibition partners.

📋 Description

• Perform preventative maintenance, troubleshooting, repairs, and upgrades on IMAX digital projection and audio systems through on-site visits and remote support • Maintain target uptime across IMAX theatres through proactive servicing and rapid response to technical issues • Handle and maintain sophisticated, high-value projection and audio equipment in a critical "show must go on" environment • Plan, schedule, and execute service visits, including hardware and software installations • Diagnose and resolve equipment failures to minimize downtime and reduce lost shows • Respond to customer alerts, emails, and phone calls within established service level expectations • Support emergency service dispatches and recover systems to normal operation as quickly as possible • Travel extensively throughout the UK and Europe, often on short notice, to support theatre operations • Prepare detailed service reports following customer visits • Maintain accurate service records and complete reporting through CRM systems and internal databases • Track replacement parts and ensure compliance with warranty return requirements • Maintain accurate theatre information and technical records • Identify opportunities to enhance service quality and operational efficiency

🎯 Requirements

• Diploma or degree in Engineering, Electronics, Computer Technology, or a related technical field, or an equivalent combination of education and relevant experience • Experience in electronics, computer repair, field service, or technical support environments • Strong knowledge of electrical systems, electronics, and specialized diagnostic equipment, including multimeters, oscilloscopes, and audio test equipment • Ability to read and interpret electrical schematics and technical documentation • Experience handling and installing electronic components using proper anti-static procedures • Working knowledge of AC and DC power systems, including low-voltage, single-phase, and three-phase equipment • Strong troubleshooting, analytical, and problem-solving skills • Excellent customer service, interpersonal, and communication skills • Experience with Microsoft Office Suite, Outlook, and common PC hardware and software • Basic understanding of networking concepts, including IP addressing, connectivity testing, and network communications • Working knowledge of FTP protocols, Telnet, and related utilities • Valid driver's license and passport with the ability to travel extensively throughout the UK and Europe • Experience supporting commercial cinema, audiovisual, or projection systems is nice to have • Background in field service, help desk, repair bench, or network support is nice to have • Experience with Windows operating systems, networking, and troubleshooting is nice to have • Industry experience in Cinema Technology, Entertainment Technology, Audiovisual (AV), Electronics, Technical Field Services, or IT Infrastructure is nice to have • Ability to work evenings, weekends, and holidays as business needs require • Ability to lift up to 50 lbs. and work at heights as required

🏖️ Benefits

• Workplace culture built on respect and a welcoming, diverse atmosphere • Remote, home-based work arrangement • Opportunity to work for IMAX, a global innovator in entertainment technology