Technical Services Specialist

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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IMAX

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1967

💼 Consulting

📣 Marketing

🏨 Hospitality

🔥 Funding within the last year

💰 $220M Post-IPO Debt - IMAX on 2025-11

Consulting • Marketing • Hospitality

IMAX is a company that designs, manufactures, and operates premium large-format cinema systems and theaters to deliver immersive audio-visual movie experiences worldwide. It develops proprietary projection and sound technologies, licenses its systems and branding to theater exhibitors, and partners with filmmakers and studios to optimize films for the IMAX format. IMAX serves moviegoers with enhanced in-theater experiences and provides hardware and services to exhibition partners.

📋 Description

• Provide service, support, and maintenance for IMAX digital projection and audio systems across the UK and Europe • Perform preventative maintenance, troubleshooting, repairs, and upgrades through on-site visits and remote support • Maintain target uptime across IMAX theatres through proactive servicing and rapid response • Handle and maintain sophisticated projection and audio equipment • Plan, schedule, and execute service visits, including hardware and software installations • Diagnose and resolve equipment failures to minimize downtime and lost shows • Respond to customer alerts, emails, and phone calls within service-level expectations • Support emergency service dispatches and restore systems to normal operation • Travel extensively throughout the UK and Europe to support theatre operations • Prepare detailed service reports following customer visits • Maintain accurate service records in CRM systems and internal databases • Track replacement parts and comply with warranty return requirements • Maintain accurate theatre information and technical records • Identify opportunities to improve service quality and operational efficiency

🎯 Requirements

• Diploma or degree in Engineering, Electronics, Computer Technology, or a related technical field, or equivalent combination of education and relevant experience • Experience in electronics, computer repair, field service, or technical support environments • Strong knowledge of electrical systems, electronics, and specialized diagnostic equipment, including multimeters, oscilloscopes, and audio test equipment • Ability to read and interpret electrical schematics and technical documentation • Experience handling and installing electronic components using proper anti-static procedures • Working knowledge of AC and DC power systems, including low-voltage, single-phase, and three-phase equipment • Strong troubleshooting, analytical, and problem-solving skills • Excellent customer service, interpersonal, and communication skills • Experience with Microsoft Office Suite, Outlook, and common PC hardware and software • Basic understanding of networking concepts, including IP addressing, connectivity testing, and network communications • Working knowledge of FTP protocols, Telnet, and related utilities • Valid driver's license and passport with ability to travel extensively throughout the UK and Europe • Ability to work evenings, weekends, and holidays as business needs require • Ability to lift up to 50 lbs. and work at heights as required

🏖️ Benefits

• Home-based remote role • Growth opportunities • Welcoming and diverse workplace culture