Immersive Gamebox
11 - 50 employees
Founded 2018
🎮 Gaming
🥽 AR/VR
👥 B2C
Gaming • AR/VR • B2C
Immersive Gamebox is a location-based entertainment company operating physical Gamebox venues worldwide that deliver immersive, interactive, mixed-reality games and timed multiplayer experiences for groups, families, events and parties. Their portfolio includes themed experiences and escape-room style games—many tied to licensed IPs (e. g. , Batman, Ghostbusters, Angry Birds, PAW Patrol, Squid Game)—that combine digital environments with physical movement using lightweight high-tech caps and room-scale interaction. They sell tickets, membership passes, birthday and corporate event bookings, and operate in multiple countries via franchises and direct venues; the company emphasizes accessibility for all ages and social, team-based play.
Technical Support, Guest Experience Specialist
Job not on LinkedIn
🔥 0 minutes ago
🇬🇧 United Kingdom – Remote
💵 £30k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
📞 Support Engineer
🚫👨🎓 No degree required
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Immersive Gamebox
11 - 50 employees
Founded 2018
🎮 Gaming
🥽 AR/VR
👥 B2C
Gaming • AR/VR • B2C
Immersive Gamebox is a location-based entertainment company operating physical Gamebox venues worldwide that deliver immersive, interactive, mixed-reality games and timed multiplayer experiences for groups, families, events and parties. Their portfolio includes themed experiences and escape-room style games—many tied to licensed IPs (e. g. , Batman, Ghostbusters, Angry Birds, PAW Patrol, Squid Game)—that combine digital environments with physical movement using lightweight high-tech caps and room-scale interaction. They sell tickets, membership passes, birthday and corporate event bookings, and operate in multiple countries via franchises and direct venues; the company emphasizes accessibility for all ages and social, team-based play.
📋 Description
• Lead first-line proactive support for technical and operational queries from venues • Handle inbound customer communications • Prioritise queries according to importance and impact to venues and guests • Follow troubleshooting procedures and use a knowledge base of solutions to resolve tickets • Meet targets for inbound communication response times, resolution times, and customer satisfaction • Help guests with FAQs and bookings while promoting the experience • Complete additional operational tasks with appropriate training
🎯 Requirements
• 2+ years of experience as a support agent or specialist in hospitality or entertainment • Hands-on support style and customer-centric approach • Experience with technical and/or operational support or troubleshooting • Experience within guest experiences • Flexible availability required • 40 hours per week • Successful completion of a 90-day probationary period for continued employment
🏖️ Benefits
• Paid vacation and holidays • Mental health support through our Employee Assistance Program • Employee discounts through LifeMart • Fast paced, high energy work culture
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