Technical Support Advisor, 2nd Line

🔥 6 minutes ago

🇬🇧 United Kingdom – Remote

💵 £30k - £32k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Focus Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

📡 Telecommunications

🏢 Enterprise

💰 Private Equity Round on 2020-03

Telecommunications • IT • Enterprise

Focus Group is a leading independent provider of essential business technology solutions in the UK, established in 2003. The company specializes in offering a comprehensive range of services including IT, telecommunications, and connectivity services, all designed to keep businesses connected and efficient. Focus Group is renowned for its innovative solutions and exceptional customer service, ensuring businesses run smoothly, whether they are small enterprises or large corporations. The company also emphasizes strategic partnerships with industry specialists and has been recognized as a top Managed Service Provider in 2023.

📋 Description

• Provide 1st and 2nd line support across IT, telecoms and connectivity services • Troubleshoot and resolve technical issues via phone, email, chat and customer portal • Manage incidents, service requests and escalations efficiently • Work closely with internal teams and third-party suppliers to deliver rapid resolutions • Monitor alerts and ensure customer issues are handled proactively and professionally • Provide out-of-hours support during 7pm–7am shifts, including weekends and bank holidays

🎯 Requirements

• Experience in a technical support or service desk role • Strong knowledge of IT systems, networking, and troubleshooting • Experience using ticketing systems and remote support tools • Understanding of ITIL processes and best practices • Excellent communication skills and a customer-focused approach • Ability to work a 4-on, 4-off, 7pm–7am shift pattern, including weekends and bank holidays • CompTIA or Microsoft certifications are desirable • Experience with hosted telephony platforms such as Horizon, Wildix, LG, or Evolve IP is desirable

🏖️ Benefits

• Shift allowance • Work remotely • Opportunity to work for a fast-growing technology provider • Investment in employees • Opportunity to support over 30,000 businesses across the UK