Training Manager

🕒 July 21

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Insomnia Cookies

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🏨 Hospitality

🛒 Retail

🍽️ Food & Beverage

💰 Venture Round on 2020-12

Hospitality • Retail • Food & Beverage

Insomnia Cookies is a bakery company dedicated to satisfying late-night sweet cravings by delivering warm, delicious cookies right to your door. Founded with a big idea in a small dorm room, the company has built a vibrant community of 'Insomniacs' who are passionate about creativity, originality, and the sweeter things in life. Insomnia Cookies is not just about selling cookies; it offers a unique experience that combines delicious products with a fun, engaging community atmosphere. The company values imagination and perfection in every detail, providing excellent customer service and fostering a culture of growth and innovation. With a focus on personal and professional growth, Insomnia Cookies offers its employees a suite of benefits, including comprehensive healthcare, mental health support, retirement savings plans, and an array of additional perks such as free cookies and employee discounts.

📋 Description

• Develop and maintain comprehensive training curricula for all operational roles, including onboarding, role-specific technical training, and leadership development programs. • Design and deliver instructor-led, e-learning, and blended learning solutions aligned with business objectives. • Create training materials including manuals, job aids, presentations, quick-reference guides, and e-learning modules. • Facilitate engaging training sessions for diverse audiences across all levels of the organization. • Partner with operations leaders and HR to conduct training needs analyses and identify skill gaps across departments. • Translate operational challenges and business goals into targeted learning interventions. • Provide consultative support to managers on performance improvement and team development strategies. • Manage end-to-end training project timelines, resources, and vendor relationships. • Maintain accurate training records, completion tracking, and certification documentation in the Learning Management System (LMS). • Coordinate scheduling, logistics, and communications for training events and workshops. • Manage training budget allocations and report on expenditures. • Develop and execute internal communication plans to promote, launch, and sustain training programs across Operations Services. • Create compelling training announcements, newsletters, and campaign materials that drive awareness and participation in learning initiatives. • Manage end-to-end activation of training campaigns including messaging timelines, channel selection (email, intranet, digital signage, team meetings), and audience targeting. • Partner with operations leaders and HR to ensure consistent, clear communication of training requirements, deadlines, and expectations to all staff. • Develop and maintain a training communications calendar to coordinate launches, reminders, and follow-up messaging across departments. • Create post-training communications to reinforce key learning, celebrate completions, and share program outcomes with stakeholders. • Leverage internal platforms (SharePoint, Teams, company intranet, newsletters) to maximize reach and engagement for training initiatives. • Track and report on communication effectiveness and training campaign engagement metrics; use insights to continuously improve activation strategies. • Analyze training data and metrics to identify trends, report on ROI, and make data-driven recommendations. • Continuously update and improve training programs based on feedback, operational changes, and industry best practices. • Ensure all training programs comply with applicable regulatory, safety, and quality standards. • Maintain up-to-date knowledge of compliance training requirements and update programs accordingly. • Partner with Quality and Compliance teams to support audit readiness and corrective action training initiatives.

🎯 Requirements

• Minimum 5 years of progressive experience in training & development, with at least 2 years in an operations or service environment. • Demonstrated experience designing and delivering multi-format training programs (ILT, vILT, e-learning, job aids). • Strong instructional design skills with proficiency in adult learning principles (ADDIE, SAM, or similar methodologies). • Excellent facilitation, presentation, and communication skills with the ability to engage diverse audiences. • Demonstrated ability to develop internal communications including announcements, newsletters, and training campaign materials. • Experience managing multi-channel communication campaigns with measurable engagement outcomes. • Proficiency in e-learning authoring tools (Articulate Storyline, Rise, Adobe Captivate, or similar). • Strong analytical and problem-solving skills; ability to interpret data and translate into actionable insights. • Highly organized with the ability to manage multiple projects simultaneously in a fast-paced environment. • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Teams); experience with SharePoint or similar platforms a plus. • Strong interpersonal skills with the ability to build trust and credibility across all levels of the organization. • Experience managing an LMS and reporting on training metrics. • Bachelor’s degree in Instructional Design, Organizational Development, Human Resources, Business Administration, or a related field required. • Master’s degree or professional certifications (ATD CPTD, SHRM-CP, or equivalent) preferred. • A minimum of five years of direct training and development experience required; prior supervisory or people management experience preferred.

🏖️ Benefits

• Health insurance • Flexible working hours • Professional development opportunities