Retention Sales Development Representative II

🕒 March 12

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Logo of Instacart

Instacart

1001 - 5000 employees

Founded 2012

🛍️ eCommerce

🚗 Transport

🛒 Retail

💰 $232M Venture Round on 2021-11

eCommerce • Transport • Retail

Instacart is a company that offers a flexible approach to work while transforming the grocery industry. It provides an essential service by delivering groceries and household goods to customers' doors in as little as 30 minutes. Instacart offers safe and flexible earning opportunities to personal shoppers and tackles challenges such as rerouting deliveries during snowstorms and connecting customers with coupons and deals. It aims to be the operating system for the grocery industry, thus helping customers save time for other activities. Instacart emphasizes diversity, equity, and belonging in its work culture.

📋 Description

• Developing and maintaining strong relationships with advertisers, managing full end‑to‑end sales cycle, and client relationship post launch • Conducting a high volume of daily activities, including outbound calls, emails, and social selling in a fast-paced transactional environment. • Creating sales collateral, case studies, and custom 'stories' to effectively communicate the benefits of Instacart's platform to CPG advertisers. • Meeting and exceeding key performance indicators (KPIs), such as retention rate, revenue generated, and live advertiser percentage. • Utilizing SFDC/Sales engagement tools to prioritize leads and engage brands through the use of cadences and dialing. • Ensuring accurate contact mapping within the book of business and tracking contact movement updates. • Engaging active advertisers within your book to drive increased investments, leveraging your industry expertise and knowledge of the brands' businesses. • Identifying opportunities to standardize materials and processes to provide high-quality support at scale. • Delivering an excellent customer experience through strong project management skills, anticipating and resolving bottlenecks, managing multiple schedules, and maintaining a high standard of execution.

🎯 Requirements

• 1+ years of experience in a sales or business development role, preferably in the advertising and/or CPG industry. • Strong communication skills, both written and verbal, with the ability to build rapport and establish lasting relationships. • Proven track record of meeting or exceeding sales targets and KPIs. • Excellent organizational and project management skills. • Detail-oriented with a focus on accuracy and quality. • Ability to adapt to a fast-paced and dynamic environment. • Strong advertising industry knowledge and understanding of CPG advertising is a plus. • Familiarity with CRM software (e.g., Salesforce) and sales engagement tools. • Familiarity with leveraging AI to assist in sales processes and maximize efficiency. • Experience working with and prioritizing a large book of business.

🏖️ Benefits

• Highly market-competitive compensation and benefits • Sales Incentive Plan

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