Service Operations Manager

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Ingersoll Rand

WebsiteLinkedInAll Job Openings

10,000+ employees

⚡ Energy

☁️ SaaS

Energy • Manufacturing • SaaS

Ingersoll Rand is a global company focused on innovation and sustainability within the industrial sector. With a core commitment to improving lives through effective and energy-efficient solutions, Ingersoll Rand develops groundbreaking technologies that enhance efficiency and performance across various industries. The company places a strong emphasis on diversity, equity, and inclusion, nurturing a culture that values unique perspectives and fosters a sense of belonging among its workforce.

📋 Description

• To build customer loyalty and retention through delivering innovative, customer-focused and value-added service. • Develop, and motivate a quality service team, developing skill sets and utilizing performance management tools to maximize employee engagement and to develop sustained superior performance. • Planning resources for ongoing service contracts and emergency service needs. • Manages performance by monitoring service personnel effectiveness and efficiency in relation to customer service and operating plan goals. • Manage EHS standards and behavior-based safety. • Maintains quality standards by supervising project-assigned staff and inspecting job sites. • Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and assigned staff. • Establish a professional relationship with the customer and interfaces constantly to maintain accurate status reports and project reviews. • Reporting of finance projections. • Regular travel requirements with some overnight travel.

🎯 Requirements

• Degree/equivalent or technical school; four (4) to ten (10) years of related experience and/or training; or equivalent combination of education and experience. • Working knowledge of office equipment and Microsoft Office products. • Compressed Air Systems knowledge. • Travel both domestically and occasionally internationally required. • Previous experience working within compressed industry. • Working knowledge of EHS processes, documentation, Risk Assessments, Method Statements and Personal Safety. • Friendly approach with strong interpersonal skills. • Ability to function with minimal supervision. • Role requires direct customer contact, need to be confident, courteous and professional in all situations with sound judgment and capability to operate with high level of autonomy. • MS Office skills – proficiency in Excel, PowerPoint, and Word essential. • Experience with finance forecasting.

🏖️ Benefits

• 25 days Holiday + 8 Bank Holidays • Holiday Purchase Scheme – additional 5 days annual leave • Company Van – with optional personal usage • 5% Employee and 7% Employer Pension Contribution • Westfield Health Cashback Plan • Death in Service Benefit of 4x salary • Ownership Works equity program: we believe in the power of employee ownership. All full-time permanent employees are eligible for a one-time stock award after successfully completing one year of employment. • Employee Assistance Program • Enhanced Maternity and Paternity Policies • LinkedIn Learning – full free access • Electric Car Scheme (After successfully completing one year of employment) • Cycle Scheme (After successfully completing probation period)