Operational Excellence Lead

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Jensten

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💸 Finance

🤝 B2B

💰 $210.3M Debt Financing - Jensten Group on 2024-04

Finance • B2B

Jensten is one of the UK's leading independent insurance intermediary groups, launched in 2018 and operating across multiple specialist divisions including network broking, regional broking, schemes broking, specialist lines, London market broking and underwriting. The group places around £600 million gross written premium (GWP) into the market, employs roughly 1,000 people across about 50 locations, and supports a nationwide network of franchise partners. Jensten focuses on delivering tailored insurance solutions to clients and third‑party brokers, growing through strong organic performance and strategic acquisitions while emphasizing employee development, apprenticeships and a culture of client service.

📋 Description

• Leading the operational excellence strategy to uplift commercial performance, EBITDA margin, and operational efficiency • Championing customer service delivery and outcomes, tracked through metrics and KPIs • Driving data‑led decision making, ensuring insight, KPIs and reporting inform business actions • Overseeing the Quality Assurance function to ensure consistent, compliant trading behaviours • Delivering continuous improvement across trading processes, including through use of AI and automation to create a step-change in our growth capability • Partnering with senior stakeholders across Retail Broking, Operations, Compliance, L&D and Integration to ensure the best possible outcomes for our clients • Providing leadership, coaching and development to a remote team

🎯 Requirements

• Demonstrable experience of driving process and customer service improvements in a broking or trading‑focused insurance environment • Strong people leadership skills, with experience managing remote teams • Proven ability to influence stakeholders at all levels, including senior leaders • Strong operational and change management awareness and the ability to measure the benefits of improvements • Experience using Acturis (nice to have)

🏖️ Benefits

• Competitive salary with an annual pay review and bonus scheme • 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) plus bank holidays • Auto enrolment into our excellent pension scheme (5% employer matched contribution) • Flex-benefits- A range of flexible benefits to choose from, that are most important to you • Group Life Assurance cover • 3 months Maternity, Paternity & Adoption leave all fully paid • Professional qualification study support relevant to your role and career • Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc. • Holiday purchase scheme- up to 5 days annually