Enterprise Support Specialist – EMEA

🕒 August 12

🇬🇧 United Kingdom – Remote

💵 £34.8k - £39.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ISC2

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1989

🔒 Cybersecurity

📚 Education

☁️ SaaS

Cybersecurity • Education • SaaS

ISC2 is a leading organization dedicated to advancing cybersecurity education and certification. They provide various programs for individuals at different stages of their cybersecurity careers, including certification exams, training resources, and leadership development opportunities. ISC2 also advocates for members and promotes diversity within the cybersecurity field by empowering professionals and communities.

📋 Description

• Respond to incoming Jira Service Management ticketed support and service requests within prescribed SLAs • Provision end-user systems and services within prescribed SLAs using appropriate tools and automation • Order hardware and software from preferred vendors • Maintain accurate asset inventory and comply with asset management policies • Administer and troubleshoot Apple, Windows, and mobile endpoints using JAMF, Intune, and Active Directory • Administer user accounts in Okta, Active Directory, Salesforce, and other dependent systems • Perform basic Salesforce workflows and processes • Contribute to service improvement efforts and documentation updates • Help develop Service Desk Tier I support processes • Provide base-level incident triage and escalate issues to Tier 2 Infrastructure, Security, Salesforce Administrators, and Web Support teams • Collaborate with business and IT experts to ensure effective technology service delivery • Apply ITIL practices, agile techniques, and security best practices to service delivery, application configuration, change management, and procurement • Foster ISC2’s employee culture and Inclusion goals • Perform other duties as assigned

🎯 Requirements

• Degree in Information Technology, or GCSE, High School diploma, GED or regional equivalent with at least six (6) years of IT service desk experience in lieu of a degree • Minimum four (4) years IT service desk experience; ITIL-based enterprise service desk preferred • Experience installing, configuring, and troubleshooting Apple MacBooks and Windows PC hardware, including workstations, laptops, tablets, smartphones, and printers • At least one (1) year of experience supporting Office 365 and Adobe suites • At least one (1) year of experience with Jira Service Management ticket management • Able to work as a solo agent during EMEA business hours • Experience with JAMF management suite preferred • Familiarity with Okta troubleshooting and administration preferred • Strong interpersonal, customer service, oral and written communication, presentation, organizational, problem-solving, and analytical skills • Ability to articulate complex problems in simple terms • Current industry certifications desirable, including A+, ITIL, ISC2 CC, Apple, Jamf 100+, and Intune • Information security experience is a plus • Experience working with AI tools or demonstrated willingness to learn • Ability to work normal and extended hours, evenings, and weekends when necessary, including an on-call rotation typically once a month • Regularly transport and/or lift up to 50 lbs. of equipment or packages • Ability to remain stationary, often standing or sitting, for prolonged periods • Dexterity to operate computer keyboards, mice, and related equipment

🏖️ Benefits

• ITIL-based support structure with opportunities for functional cross-training and personal growth • Multiple opportunities to build a strong IT skillset • Comprehensive benefits package (details provided via employer benefits link) • On-call rotation compensation may apply (not explicitly stated)