Technical Services Manager

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Jones Lang LaSalle Americas, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

🏠 Real Estate

🤝 B2B

💼 Consulting

Real Estate • B2B • Consulting

Jones Lang LaSalle Americas, Inc. is a company that provides commercial real estate services for corporations and investors worldwide. Their focus is on helping clients save money, increase productivity, and improve sustainability in real estate operations.

📋 Description

• Manage delivery of planned and reactive Hard FM services across all properties, with responsibility for operational performance, health and safety, human resources, quality, compliance, service level agreements, and profitability • Review and update site-specific policies and operational procedures to align with JLL’s value framework, ISO 9001 standards, and client requirements • Develop and implement operational best practices and working initiatives • Ensure building regulations, statutory obligations, legislative compliance, and best practices are delivered • Contribute to building activity calendars and significant building events, including black building tests, M&E audits, actions, and document reviews • Foster One Team relationships among management, service partners, stakeholders, and customers • Monitor operational performance and provide formal monthly performance reports • Manage service partners, contract performance, relationships, contract administration, and operational improvements • Act as Responsible Person for Legionella (Water) • Develop and manage a Contract Risk Register covering operational and commercial risks • Produce technical reports for significant reactive breakdowns, client requests, position statements, and expenditure approvals • Establish risk-management controls, procedures, health and safety systems, audits, and contingency plans • Meet monthly with core service partners and ensure KPIs, SLAs, and reports are completed accurately and promptly • Maintain contracts within budget while improving customer service and reducing expenditure • Lead portfolio energy management, optimize building performance, and manage and report energy usage • Contribute to SMART building technology platforms and data analysis • Fulfil one-off and non-contractual operational tasks, including out-of-hours occupier events and special projects • Lead HSE culture, safety inspections, audits, accident investigations, reporting, and risk assessments • Manage contract P&L, budgets, aged debt, WIP recovery, invoicing, commercial activity, small/extra works, purchase orders, supply-chain invoices, and payments • Build cost books and follow the CRB process

🎯 Requirements

• Industry relevant qualifications • Computer literacy in CAFM, Word, Excel, and Outlook • Preferably equivalent to a minimum of 10 years’ experience at technical engineering management level • National General Certificate in Occupational Safety and Health accredited by NEBOSH or IOSH • Proven track record of technical problem solving • Ability to communicate technical subjects to non-technical customers and team members • Ability to produce technical reports • Ability to manage change across diverse groups and promote best practice and strategic advice • Ability to pass a DBS check at JLL cost

🏖️ Benefits

• OOH availability for Critical call out to support and guide if required • DBS check at JLL cost • Reasonable accommodations for individuals with disabilities • Opportunity to own your success with knowledge and tools provided by JLL