Engagement Specialist

Job not on LinkedIn

🕒 October 8

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Judson Senior Living

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1906

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance • Senior Living

Judson Senior Living is a not-for-profit organization that offers a range of senior living options, including independent living, assisted living, memory care, and rehabilitation services. Serving communities in Cleveland and Northeast Ohio since 1906, Judson focuses on providing engaging, active lifestyles and quality care to its residents. With a commitment to wellness and community, Judson offers various amenities, programs, and health services designed to support the overall well-being of seniors while enabling them to enjoy meaningful social interactions and an enriching environment.

📋 Description

• Respond promptly and effectively to new lead inquiries • Cultivate leads through phone calls, Creative Follow-Ups, tours, and home visits • Create empathetic human connections with potential residents and family members • Help leads and families evaluate senior living options • Drive gross and net community occupancy gains by monitoring move-ins, move-outs, and vacancies • Handle new lead traffic for all communities in the designated region • Conduct lead reviews and lead-base audits with onsite teams • Analyze lead sources, prospect information, and marketing metrics weekly • Meet KPIs including Voice to Voices, Creative Follow-Ups, inquiry-to-tour conversion, Speed to Lead, email blasts, and bulk text messages • Meet regularly with the managing director regarding program functionality, results, challenges, and building-specific issues • Develop strategies for struggling buildings and identify improvement opportunities • Manage leads in the Welcome Home platform • Apply sales processes including the STEP method, Order of Process, KPI compliance, and case studies • Participate in daily sales coverage from 9:00 a.m. to 5:30 p.m., seven days a week • Answer forwarded after-hours calls from prospective residents within two hours • Field incoming sales calls and collect complete contact information • Make outbound calls and participate in call-a-thon events • Arrange community tours for prospective residents and families • Qualify prospective residents according to company policy and state and federal requirements • Maintain activity follow-up sheets, lead notes, follow-ups, and action plans • Collaborate with the Senior Living Director and Executive Director on operational and occupancy improvements • Maintain sales contacts and partnerships with referral agencies • Maintain promotional items, office supplies, and the marketing office • Update lead databases, referral agencies, and Partner Central regarding move-ins, pricing, vacancies, and other information • Participate in employer-provided training • Perform other duties as assigned

🎯 Requirements

• Candidate must be at least 18 years of age • High school diploma or equivalent • Able to read, write, understand, and communicate in English at a minimum of a 12th-grade proficiency • Clear verbal and written communication skills • Able to follow written and verbal directions and apply practical problem-solving skills • Positive and energetic attitude • Professional in appearance and conduct • Criminal clearance required • Good health and physically and mentally capable of performing assigned tasks • Health screening by a physician no more than six months before or seven days following employment • Must test free from pulmonary tuberculosis at the time of health screening • Able to sit at a desk up to eight hours a day • Able to stand, walk, bend, kneel, and stoop for brief periods • Able to retrieve items from storage, including overhead bins or cabinets • Able to lift and/or move items up to 25 pounds

🏖️ Benefits

• Full-time employment • Remote work (as stated in the job title) • Employer-provided training • Seven-day sales department coverage schedule • Potential after-hours call coverage opportunity

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