Construction Project Operations Coordinator

🕒 October 13

🇺🇸 United States – Remote

💵 $65k - $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Jukebox Health

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11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Jukebox Health is a company that focuses on improving home safety and enabling individuals to live healthier and more independent lives at home. With a clinically-led approach, Jukebox Health works with licensed occupational therapists to evaluate home environments and offers personalized safety reports and plans. They provide professional home modifications and environmental services through a network of vetted installers. Jukebox Health partners with Medicare and Medicaid plans to address the unique needs of each member and tackle the challenges of making homes safer and more accessible. Their services are driven by a combination of clinical expertise and technology to deliver effective, scalable solutions for home safety.

📋 Description

• Serve as the operational backbone for a portfolio of home modification projects within an assigned region • Act as the primary point of contact for Jukebox's service provider network • Move home modification projects from bid through completion • Answer inbound calls and emails, handle routine questions, and escalate to the Project Manager when needed • Follow up with service providers to obtain bids • Schedule and confirm project start dates • Check in on active projects and flag delays or risks early • Communicate expectations, timelines, and documentation requirements to providers • Build trusted relationships with the service provider network • Keep a high volume of active projects moving through each stage • Use operational queues to determine priorities and next actions • Send reminders ahead of key milestones and deadlines • Collect closeout documents, photos, and required forms • Assist with claims entry and processing • Enter and maintain project orders accurately • Review records for completeness and accuracy before submission • Resolve discrepancies and follow up on missing information • Keep CRM records current and complete, including provider communications and project updates • Work closely with Project Managers and the Member Engagement team to surface risks and resolve issues

🎯 Requirements

• 2+ years of experience in vendor coordination, contractor coordination, dispatch, scheduling, project coordination, field operations, or a similar role • Strong phone presence, comfortable spending much of the day on calls and email with contractors, vendors, or small business owners • Persistent follow-up skills, especially with people who are busy and slow to respond • Strong attention to detail and a track record of accuracy in data entry, documentation review, or administrative operations • Ability to manage multiple priorities and open items without dropping details • Clear, professional written and verbal communication skills • Comfortable learning new technology platforms and working in a remote environment • Willingness to travel occasionally for company events or field visits • Preferred: Experience in construction, home services, remodeling, or accessibility modifications • Preferred: Experience with claims processing, billing, or order management • Preferred: Experience with Salesforce or a similar CRM

🏖️ Benefits

• Generous company-funding of our health, vision, and dental plans • HSA plans • Short and Long-Term Disability • Life and Personal Accident Insurance • Hospital Insurance • 401(k) immediately upon hire • Generous candidate referral program • Unlimited PTO + 11 paid holidays • $1000 stipend you can use towards work from home costs • Frequent team off-sites and get-togethers around the country • Collaborative team environment • Monthly Townhalls • High trust environment • A laptop and company swag upon hire • Company equity

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