Service Designer – Public

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✍️ Designer

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 11%

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Kainos

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

📣 Marketing

📦 Logistics

💰 Venture Round on 1986-04

Healthcare • Marketing • Logistics

Kainos is a technology company focused on solving real problems for its customers and enhancing business operations through innovative IT solutions. With specialties in Enterprise Content Management, Application Management Services, Systems Integration, and Digital Transformation, Kainos serves clients across various sectors including healthcare, commercial, and the public domain. Their emphasis on building strong relationships and delivering impactful solutions is reflected in their two main business areas: Digital Services and Workday Practice, aimed at improving the lives of people and the functionality of organizations globally.

📋 Description

• Deliver end-to-end, efficient and consistent service experiences • Advocate for needs-based design, design research, design thinking and service design • Guide others in needs-based design, research, design thinking and service design principles • Manage, coach and develop a small number of staff • Manage employee performance and assist with career development • Create exemplary digital services within the Experience Design capability • Collaborate with researchers and wider teams to create experience maps and service blueprints • Design, lead and facilitate workshops to drive outcomes • Provide visibility of and influence the future end-to-end service experience

🎯 Requirements

• Provide clear visibility of the end-to-end service experience • Input to and influence the future of the service experience • Familiarity with a range of strategic models and ability to apply them • Understanding of business analysis to form problem statements • Knowledge of needs-based design, design research, design thinking and service design • Ability to coach and support junior team members • Ability to work with researchers and wider teams to create experience maps and service blueprints • Understanding of varied research and design methodologies and approaches • Ability to design, lead and facilitate workshops using varied techniques • Effective communication at all levels • Excellent commercial awareness • Understanding of stakeholder management and landscape identification, facilitation and mapping • Demonstrated ability to manage, coach and develop senior team members and the wider community • Desirable: experience in a full-service digital agency environment • Desirable: experience with Agile delivery methodologies

🏖️ Benefits

• People-first culture • Growth and career development support • Diverse, inclusive and collaborative work environment • Recruitment accommodations and adjustments tailored to candidate needs

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