Customer Support Engineer

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Kalibrate

WebsiteLinkedInAll Job Openings

201 - 500 employees

🛒 Retail

💸 Finance

☁️ SaaS

Retail • Finance • SaaS

Kalibrate is a company that provides advanced location intelligence and fuel pricing solutions to help businesses make data-driven decisions. Their platform, Kalibrate Location Intelligence 2. 0, offers insights into market strategies, site selection, and customer behavior, enabling organizations to optimize their location strategies across various industries such as retail, fuel, and convenience. Kalibrate also offers consulting services to enhance customer acquisition, maximize profits through fuel pricing optimization, and conduct market insights analyses. They are trusted by leading global brands to facilitate strategic growth and operations through robust data and AI-driven methodologies.

📋 Description

• As a Customer Support Engineer, you are a champion for a customer-first culture and drive continuous improvement. • Support Engineers provide our global client base with technical support between 9am and 5.30pm (Monday-Friday) across various products. • Triage and solve user issues, relaying user requests to the engineers.

🎯 Requirements

• Intermediate, demonstratable SQL skills, with experience of working with the SQL language itself (specifically T-SQL) – both theoretical and practical • Strong Windows server knowledge • High quality communication skills with the ability to adapt communication style to target audience • Strong team ethic with a desire to share knowledge and skills • Accountable and reliable with intense drive and passion • Ability to quickly learn and understand the various services provided to our clients • Eagerness to make a difference and provide services everyone can be proud of • Possess excellent problem solving, analytical and troubleshooting skills • Desire and ability to work daytime shifts patterns as required including Public Holidays