Customer Service Specialist – Enrollment

Job not on LinkedIn

🔥 3 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kindercare

WebsiteLinkedInAll Job Openings

1 - 1 employees

🏥 Healthcare

🧘 Wellness

Healthcare • Wellness

Kindercare is a medical practice focused on identifying and addressing factors that contribute to health conditions linked to allergies, nutritional status, and environmental influences. It aims to amend such conditions where possible using avoidance strategies, nutritional supplementation, lifestyle changes, and other therapeutic modalities.

📋 Description

• Provide best-in-class customer service to families across KinderCare brands • Understand family concerns, provide empathy, and resolve issues • Build strong relationships with families and business partners • Communicate with families through live phone queues, chat, email, social media, and text • Handle concerns and provide appropriate solutions and alternatives • Use critical thinking and de-escalation techniques during challenging parent interactions • Follow professional communication procedures, guidelines, and policies • Attempt to resolve concerns during the first interaction • Log and document calls, emails, and chats in the internal ticketing system • Follow concerns through resolution and partner with field and corporate teams • Interpret callers’ situations, analyze concerns, and determine next steps • Share family feedback with leadership • Suggest innovative ideas and solutions to improve procedures and family experience • Adapt to organizational change • Collaborate with colleagues to resolve parent questions and concerns • Meet team and department metrics, productivity, quality, experience, and attendance goals

🎯 Requirements

• Ability to work a shift between 6:00 AM to 5:00 PM Pacific Time Zone • Great customer service skills and the desire to help others • Must be self-motivated and a self-starter • Previous remote call center work experience a plus • Dedicated workspace at home away from distractions and interruptions • Ability to sit/stand at desk for entire shift, except breaks/lunches • Caregiver or ability to attend to children/pets during breaks and lunches only • Ability to be on video and dress professionally during training and meetings • Fast and reliable internet connection • Logic and reasoning skills • Judgment and decision-making skills • Ability to work under stressful and emotional situations • Clear speech, hearing, active listening, and effective communication • Outstanding written and verbal communication through email and chat • Ability to establish and maintain cooperative working relationships • Intermediate PC / MS Office skills and ability to use multiple applications and windows simultaneously • Excellent organizational and time management skills • Ability to work in a fast-paced, deadline-oriented environment and multitask • Strong team player • Ability to adjust priorities quickly • Occasional schedule flexibility and overtime • Basic data entry and billing experience helpful • 2–3 years of customer service support provided via phone and email • High School graduate or equivalent; 2-year degree a plus

🏖️ Benefits

• Discounted child care benefits • Medical, dental, and vision benefits for employees and families, including pets • Employee assistance programs • Mental health and personal growth support • Health and wellness programs • Paid time off • Discounts for work necessities, such as cell phones

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