Octopus Energy
1001 - 5000 employees
Founded 2016
⚡ Energy
📡 Telecommunications
Energy • Telecommunications
Octopus Energy is a UK-based energy supplier that offers innovative smart tariffs and renewable energy solutions. Known for its award-winning customer service and commitment to a greener future, Octopus Energy provides great value for the long term with prices historically cheaper than any other large supplier. As one of Europe's leading investors in renewable energy generation, the company is highly trusted, holding a five-star customer service rating. Octopus Energy offers a variety of tariffs tailored for smart meters, solar energy, and electric vehicles, emphasizing cost savings and environmental benefits. Octopus Energy has also expanded internationally with operations in several countries, including Germany, Spain, France, Italy, Japan, New Zealand, and the USA.
Customer Service Advisor – Energy
🔥 35 minutes ago
🇬🇧 United Kingdom – Remote
💵 £26.3k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
🇬🇧 UK Skilled Worker Visa Sponsor
👻 Ghost score 0%
Where this job comes from
Posted on Octopus Energy's careers page, not through a job board
First seen by Remote Rocketship 35 minutes ago
Octopus Energy
1001 - 5000 employees
Founded 2016
⚡ Energy
📡 Telecommunications
Energy • Telecommunications
Octopus Energy is a UK-based energy supplier that offers innovative smart tariffs and renewable energy solutions. Known for its award-winning customer service and commitment to a greener future, Octopus Energy provides great value for the long term with prices historically cheaper than any other large supplier. As one of Europe's leading investors in renewable energy generation, the company is highly trusted, holding a five-star customer service rating. Octopus Energy offers a variety of tariffs tailored for smart meters, solar energy, and electric vehicles, emphasizing cost savings and environmental benefits. Octopus Energy has also expanded internationally with operations in several countries, including Germany, Spain, France, Italy, Japan, New Zealand, and the USA.
📋 Description
• Explain customers’ bills, meters, and tariffs in clear language • Resolve billing queries, meter issues, and complex energy problems • Handle customer queries and complaints end-to-end • Listen to customers and provide practical, personalized solutions without scripts • Support customers struggling with energy bills or in vulnerable situations • Advise customers on greener energy choices • Collaborate with teammates in a fast-paced, changing environment
🎯 Requirements
• Experience or aptitude for providing great customer service • Willingness to ask questions and embrace change • Team-oriented approach • Passion for a greener future and concern for the planet • Problem-solving ability • Ability to handle challenging, non-stop conversations while staying calm under pressure • Empathy, patience, and ability to support customers in vulnerable situations • Immediate availability preferred/needed
🏖️ Benefits
• EV salary sacrifice • Cycle-to-work scheme • Share options • Fully stocked kitchens • Weekly ‘Family Dinner’ catch-ups
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