IT Customer Success Manager, UK, English-speaking countries

🕒 May 13

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Kinnovis

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Kinnovis is an AI-powered SaaS platform for managing self-storage facilities. Originally built to support the company’s own stores, it provides a customer-facing booking portal and website, tenant customer portal, real-time interactive facility maps, automated emails and billing, analytics and reporting, integrations via a public API, and an AI chatbot (JaneAI) to automate customer service. Kinnovis targets self-storage operators of all sizes who want to automate rentals, payments and facility management while maintaining a branded customer experience and multilingual global support.

📋 Description

• Onboarding New Customers • Running onboarding end to end, from setup and configuration to go-live • Training users so they can operate the platform confidently on day one • Project Management • Managing multiple implementation or rollout projects at the same time • Owning timelines, milestones and stakeholders communication • Supporting technical configurations, data migrations and integrations • Keeping project documentation and stakeholder updates current in Notion • Building long-term customer relationships in the UK and English-speaking markets • Identifying and resolving issues before they escalate • Communicating clearly across customers, internal team and external partners • Supporting customers over the long term, proactively rather than reactively • Identifying expansion opportunities and demonstrating measurable value for our customers • Acting as the technical point of contact and coordinating with the tech team on complex issues • Shaping how we scale customer success in the UK — from the processes we run to the templates and tools we use • Help developing scalable approaches for onboarding, customer support and project management

🎯 Requirements

• At least 5 years of experience in customer success, IT project management or technical customer support, ideally in a SaaS environment • Experience with project management • A technical background with a solid understanding of software and data structures (for example, in development or data analysis) • Customer-centric approach, organisational ability and a structured, solution-oriented way of working • Strong interpersonal skills and the ability to effectively engage with diverse stakeholders • Solid Excel skills (data preparation or migration) and familiarity with Notion, HubSpot and Microsoft 365 • English at C2 level • Nice to Have: Basic knowledge of scripting or automation; Basic understanding of electrical engineering (for example, access control systems, IoT hardware or sensor integration); Experience with accounting-related processes or ERP systems; Knowledge of the self-storage environment or SaaS industry; Additional languages on C1 level: French, Spanish, Italian, Dutch, Polish, Portuguese or German

🏖️ Benefits

• Flexible working hours and fully remote in the UK • International team that values autonomy and clear communication • Direct influence on product and customer processes • Flat hierarchies and short feedback loops • Autonomy to run your own customer portfolio, with a strong internal team behind you when it gets complex • Owner-managed and financially secure, with no external investors