Customer Success Manager, Commercial

Job not on LinkedIn

🕒 April 20

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Secure Code Warrior

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

☁️ SaaS

🔒 Cybersecurity

📚 Education

💰 $48M Series B on 2019-12

SaaS • Cybersecurity • Education

Secure Code Warrior is a leading provider of secure coding training platforms designed to enhance developer skills and reduce software vulnerabilities. Their learning solutions include coding labs, courses, missions, challenges, and videos, all aimed at empowering developers to release secure, quality code quickly and efficiently. The platform integrates with various developer tools to boost productivity and accuracy in software development. Trusted by over 600 enterprises globally, Secure Code Warrior helps organizations achieve compliance, mitigate risk, and maximize ROI through its robust, all-in-one, industry-leading solution. They work closely with security and engineering teams to foster a culture of security by providing hands-on learning experiences, assessments, and certifications.

📋 Description

• Own the vision and strategic success plan for a portfolio of mid-market and SMB customers, driving product adoption, retention, and revenue growth • Build and maintain multi-level relationships within customer organisations, from program managers to C-suite decision-makers • Conduct regular Executive Business Reviews showcasing metrics, ROI, outcomes, product roadmap updates, and usage optimisation strategies • Implement scalable onboarding and success motions that integrate processes, educational content, and data-driven insights • Operationalise clear success criteria and track performance metrics throughout the customer lifecycle • Develop best practices that accelerate time-to-value • Partner closely with Sales and Renewals teams on account strategies, expansion opportunities, retention forecasting, and risk mitigation • Collaborate with Product, Marketing, and Support teams to advocate for customer needs and drive product improvements • Foster collaboration within the Go-To-Market organisation and across your customer base • Monitor customer health data and proactively identify opportunities for expansion and potential risks • Drive contract renewals and expansion revenue through demonstrated value and strong customer advocacy • Mitigate churn through early intervention, escalation management, and cross-functional resource orchestration • Cultivate customer champions who serve as references and advocates for Secure Code Warrior

🎯 Requirements

• 4+ years of experience in Customer Success, Account Management, or related role in B2B SaaS • Strong stakeholder management skills with ability to influence at all organisational levels. • Data-driven mindset with ability to translate metrics into actionable insights and business value • Excellent communication and presentation skills • Proactive mindset with the ability to anticipate customer needs and identify potential risks before they impact the business • Resourceful problem-solver who thrives in fast-paced, collaborative environments • Passion for technology and cybersecurity (experience in developer tools or security solutions is a plus) • Self-motivated with a track record of exceeding retention and growth targets

🏖️ Benefits

• Full flexibility for work schedules • Generous leave and work from home options