Bilingual Technical Support Engineer - Japanese

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April 26

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KMC Solutions

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HR Tech • B2B • SaaS

KMC Solutions is a premier staffing and recruitment service that specializes in sourcing highly skilled employees and building offshore teams in the Philippines. The company offers comprehensive services that include HR management, payroll, compliance, and office spaces, enabling businesses to focus on growth while KMC handles the intricacies of hiring and team management. With a strong emphasis on leveraging AI technology for recruitment, KMC has established itself as a trusted partner for organizations seeking efficient and reliable offshore talent solutions.

1001 - 5000 employees

Founded 2010

👥 HR Tech

🤝 B2B

☁️ SaaS

📋 Description

• Provide support to troubleshoot and resolve technical issues reported by external customers and other team members through phone, chat, and ticket channels • Identify bugs, test, reproduce, report, and work with the escalation engineers to assist with a fix and test/verify fix versions • Provide ideas and assist with creation of documentation and training material for external and internal Support Center content • Maintain clear, concise, and positive communication for all cases in a timely and efficient manner including follow-ups with customers, team members, and engineers • Stay familiar with all of client's products, offerings, and integrations as well as those of software and hardware competitors and partners in the industry

🎯 Requirements

• Japanese bilingual with intermediate to advanced language proficiency • Minimum 4+ years of strong Tier 1 level Technical Support and Customer Service experience • Ability to handle high volume of tickets, phone calls, and chats • Bachelor’s degree in Computer Engineering, Management Information Systems or equivalent degree/experience • Excellent communication (both oral, written, and interpersonal) and customer service skills are a must • Ability to work in a fast-paced, team-oriented environment while maintaining a positive attitude towards customers and team-members

🏖️ Benefits

• attractive salaries and benefits • exclusive discounts • rewards and freebies • invites to our monthly events