Senior Programme Manager

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Kong Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🔌 API

☁️ SaaS

🏢 Enterprise

💰 $100M Series D on 2021-02

API • SaaS • Enterprise

Kong Inc. is a company that provides a comprehensive API platform designed to facilitate API management, AI integration, and developer productivity. It offers solutions like Kong Gateway, Kong Konnect, and a variety of other tools targeted at managing and optimizing the API lifecycle. Kong's platform supports multi-cloud environments and is built to deliver high performance and security. It is notably recognized by Gartner as a leader in API management and supports innovations across industries like financial services, healthcare, and technology. The company emphasizes flexibility, security, and speed, making it a favored choice for enterprises looking to enhance their digital services through APIs. Kong also supports a robust community of developers and provides extensive integrations and plugins to streamline API management and operations.

📋 Description

• Serve as the primary point of contact for clients in regard to their professional services engagement, building and maintaining strong relationships. • Understand client needs, expectations, and strategic objectives to ensure alignment with service delivery. • Lead the planning, coordination, and execution of professional services projects. • Collaborate with project teams to define scope, objectives, deliverables, and timelines. • Allocate and manage resources effectively to ensure project delivery within scope, budget, and timeline constraints. • Identify and address resource gaps or challenges proactively. • Implement and maintain quality assurance processes to ensure the delivery of high-quality services. • Conduct regular project reviews to assess performance, identify areas for improvement, and implement corrective actions. • Identify potential risks and issues related to service delivery and develop proactive mitigation strategies. • Monitor project progress and implement corrective actions to address any deviations from the plan. • Provide regular updates to clients on project status, milestones achieved, and any potential issues. • Manage client expectations and address concerns promptly to ensure a positive client experience. • Drive continuous improvement initiatives to enhance service delivery processes and methodologies.

🎯 Requirements

• Proven experience as an Engagement Manager or in a similar role within Professional Services. • Project management certification (e.g., PMP) is preferred. • Strong project management skills with a focus on delivering complex projects on time and within budget. • Demonstrated ability to manage multiple projects simultaneously. • Strong leadership and team collaboration abilities. • Excellent communication and interpersonal skills with the ability to work collaboratively with clients and internal teams. • Knowledge of industry-standard methodologies for professional services delivery. • Problem-solving and decision-making skills to address challenges during project execution. • Strategic thinking with the ability to convey complex API concepts to non-technical stakeholders is a plus.

🏖️ Benefits

• Health insurance • Professional development