Mid-Level Genesys CCaaS Developer

Job not on LinkedIn

🕒 September 3

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥 Software Engineer

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Koniag Government Services

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1975

🏛️ Government

🎖️ Defense

💼 Consulting

Government • Defense • Consulting

Koniag Government Services is an Alaska Native Corporation (ANC) that provides technical, professional, and operational expertise to the U. S. public sector. KGS supports Defense & Intelligence, Federal Civilian, and Health customers with enterprise solutions, professional services, and operations management, and emphasizes mission-focused outcomes, contracting speed (ANC direct awards), and strategic/technology partnerships. The company positions itself as a mission partner delivering people, technology, and program management to government customers.

📋 Description

• Design, configure, develop, integrate, test, document, and sustain Genesys capabilities using Genesys Cloud CX, Architect flows, queues, routing, telephony, IVR, APIs, integrations, workforce engagement, quality, analytics, and contact-center operations • Configure contact-center flows, queues, routing, IVR, integrations, reporting, and omnichannel capabilities • Translate business, mission, security, accessibility, and operational requirements into practical technical solutions • Support platform architecture, backlog refinement, implementation planning, release readiness, and production transition activities • Develop reusable patterns, configuration standards, automation, documentation, and support procedures • Troubleshoot issues across platform configuration, code, data, APIs, identity, security, performance, and user experience • Collaborate with cybersecurity, privacy, data, infrastructure, QA, and change management teams • Maintain technical documentation, design decisions, implementation notes, test evidence, and operational runbooks • Support cloud contact-center implementation, omnichannel routing, workforce workflows, reporting, integrations, and operational support for government customers

🎯 Requirements

• Bachelor's degree in Computer Science, Information Systems, Software Engineering, Data Analytics, Cybersecurity, or a related discipline, or equivalent work experience • 4+ years of experience in hands-on platform development or integration • Hands-on experience with Genesys implementation, configuration, development, integration, testing, or operations • Experience working with Agile delivery teams and translating stakeholder needs into maintainable technical outcomes • Strong hands-on knowledge of Genesys capabilities, implementation patterns, administration, development, integration, and lifecycle management • Ability to design and implement secure, supportable, upgrade-aware solutions • Experience with APIs, identity and access controls, data management, testing, monitoring, troubleshooting, and release coordination • Ability to document technical designs, configuration decisions, operational procedures, test results, and risks • Ability to obtain a Public Trust clearance • Desired: Genesys Cloud CX certification, contact-center engineering certification, cloud certification, or comparable integration credential • Desired: Experience supporting federal government IT environments, Public Trust programs, or regulated enterprise delivery • Desired: Experience with Section 508, cybersecurity, auditability, data protection, and operational documentation • Desired: Experience with DevSecOps practices, CI/CD pipelines, automated testing, infrastructure as code, or platform release automation • Desired: Knowledge of NIST controls, FISMA, FedRAMP-authorized services, audit evidence, and least privilege • Desired: Familiarity with Microsoft 365, ServiceNow, Atlassian, Snowflake, data catalog, CRM, or enterprise integration ecosystems

🏖️ Benefits

• Health, dental and vision insurance • 401K with company matching • Flexible spending accounts • Paid holidays • Three weeks paid time off